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Domingo C. — Junior Customer Service & Retention Specialist from Guatemala

Domingo C.

Junior Customer Service & Retention Specialist

Guatemala 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Clinton H. is a seasoned Customer Service, Sales, and Retention Specialist with over four years of experience in supporting international clients across various sectors, such as logistics, energy services, and hospitality, including work with Airbnb. Adept at resolving customer concerns, he excels in retaining clients and delivering exceptional customer experiences. Clinton's expertise extends to his role as a Senior Security Guard at the U.S. Embassy in Guatemala, where he demonstrated strong situational awareness and professionalism. Fluent in English, Spanish, and K’iche, he utilized his language skills to enhance client relations and conflict resolution. His background in the construction and family clothing business further bolstered his capabilities in CRM Systems, client communication, and team coordination, making him a versatile professional in dynamic business environments.

Experience

  • Senior Security Guard

    INTER-CON SECURITY · 2025 — 2026
    Maintained the safety of people, property, and facilities while monitoring premises and responding to incidents. Conducted regular patrols and enforced security procedures to ensure a controlled environment. Documented incidents and security activities through accurate reporting and logs.
  • Sales

    ALORICA (NRG) · 2024 — 2025
    Provided guidance to clients during the sales process, ensuring they received accurate information and suitable product recommendations. Focused on building solid client relationships through effective communication and support.
  • Customer Service

    UPS (AIRBNB GRAVEYARD) · 2022 — 2023
    Delivered customer support by resolving complaints with empathy while ensuring a positive service experience. Provided assistance related to shipping services and reservations, maintaining clear communication regarding company policies.
  • Retention & Sales Agent

    TELUS (TXU) · 2020 — 2022
    Focused on resolving customer concerns and providing support to enhance the customer service experience. Developed strong relationships through effective communication and addressed cancellations promptly with constructive solutions.
  • Construction Supervisor

    CONSTRUCTION · 2018 — 2020
    Advanced in the construction industry while promoting team productivity through training and fostering a collaborative work environment. Maintained communication with clients regarding project progress and addressed their concerns promptly.
  • Operations & Sales Support

    FAMILY CLOTHING BUSINESS
    Involved in multiple aspects of a family-owned clothing manufacturing business, focusing on operations management and production support. Engaged in customer service and coordinated daily business activities, enhancing leadership and problem-solving skills.

Skills & Expertise

Education

  • High School
    Instituto Nacional Tecnico Industrial · 2015 — 2017

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