Domingo A.
Mid-Level Order Fulfillment & Operations Manager
Open to offersNew to PlatformAbout
Domingo A. is an experienced Sales Manager – Order Fulfillment & Operations with a proven track record in sales operations, inventory management, and customer service within the e-commerce, home improvement, and BPO industries. At Quantic in Barranquilla, Colombia, he managed end-to-end order fulfillment operations, optimizing logistics, coordinating vendor relationships, and overseeing inventory control to boost efficiency and reduce costs. Domingo has administered e-commerce platforms, handled quote generation for hardware sales, and implemented data-driven process improvements through comprehensive sales reporting & analytics. Additionally, he has led team performance as a Subject Matter Expert in collections at Sutherland Global Services and has supported growth through appointment setting, outbound sales, and customer engagement across diverse sectors. Fluent in English and Spanish, he consistently prioritizes operational accuracy, process optimization, and streamlined workflows to improve business outcomes.
Experience
APPOINTMENT SETTER
Wise Choice Remodeling. · 2025 — 2026Handled inbound and outbound prospect inquiries for home improvement services. Qualified homeowners through structured discovery questions, identifying needs and presenting value through professional assessments. Educated prospects on inspection benefits and scheduled consultations to advance the sales cycle.APPOINTMENT SETTER - BDR
TTEC. · 2025 — PresentConducted outbound calls and outreach to business owners and key decision-makers to introduce Paychex solutions. Presented administrative services tailored to clients and qualified leads to ensure strong opportunities for the closing team. Maintained records of interactions in CRM systems.DISPATCHER - CUSTOMER SERVICE
Lean Solution Group. · 2025 — 2025Coordinated delivery schedules with drivers and customers, ensuring timely service. Monitored delivery routes and made adjustments to enhance efficiency and resolve delays. Served as a contact point for updates and inquiries, maintaining a smooth delivery experience.SALES MANAGER - ORDER FULFILLMENT & OPERATIONS
Quantic. · 2023 — 2024Managed end-to-end sales operations, coordinating order processing, inventory control, vendor relationships, and customer satisfaction. Generated accurate quotes for hardware sales and oversaw the entire order fulfillment process, ensuring quality standards were maintained.COLLECTION SUBJECT EXPERT MATTER
SUTHERLAND GLOBAL SERVICES. · 2020 — 2023Led a team of collection specialists, providing coaching and performance evaluations. Developed and implemented collection strategies to enhance account resolution and maximum recovery rates, while ensuring compliance with legal regulations.CUSTOMER SERVICE
SUTHERLAND GLOBAL SERVICES. · 2020 — 2020Managed high-volume calls and emails, addressing customer inquiries with strong communication skills. Collaborated with teams to ensure service delivery and conducted back-office tasks in compliance with regulations.LOAN FUNDER
SUTHERLAND GLOBAL SERVICES. · 2019 — 2020Reviewed loan documentation with focus on accuracy and compliance. Analyzed financial statements and coordinated with multiple stakeholders to streamline the funding process while maintaining a quality control approach.COLLECTOR CONSULTANT
SUTHERLAND GLOBAL SERVICES. · 2019 — 2019Managed accounts from early to late-stage collections, employing strategies for resolving debts. Negotiated payment plans and collaborated with legal teams as needed for compliance and risk management.CUSTOMER SERVICE
QUANTICA. · 2010 — 2019Resolved customer inquiries and complaints efficiently, ensuring timely resolutions across various communication channels. Provided technical support for multiple carriers and honed skills in training and mentoring new recruits.
Skills & Expertise
Education
- Systems EngineeringAutonoma del Caribe · 2017 — Present
- High SchoolSan Vicente de Paul High School
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