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Dominic C. — Mid-Level IT Helpdesk Technician from Philippines

Dominic C.

Mid-Level IT Helpdesk Technician

Philippines 6+ years
Open to offersNew to Platform
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About

Dominic C. is an experienced professional with a background in email chat support, tech support/IT helpdesk, and sales supervision across customer service, IT, automotive, and sales industries. At 24-7 InTouch, Dominic assisted customers with platform bookings and solutions for both guests and hosts. He provided technical support and troubleshooting for POS systems, card readers, and internet service providers at Sitel, and resolved email and computer account issues at Telus International, including remote access and payment processing. His role at Concentrix involved technical support for satellite TV services, upselling, and managing payment and upgrades. As a sales supervisor with Vonscord Data Solutions, Dominic led cold calling initiatives and exceeded sales targets within the auto dealership industry. Additionally, he has advanced skills in social media graphic design and AI image generation for digital marketing.

Experience

  • Customer Service Representative

    24-7 INTOUCH · 2024 — 2024
    Assisted customers with bookings through the platform, communicated case or request statuses to relevant parties, and facilitated solutions between guests and hosts to support business relationships.

  • IT Helpdesk

    SITEL · 2019 — 2021
    Processed client requests such as credit card capturing and refunds, supported troubleshooting for card readers, and handled secondary technical support for POS systems and ISP-related inquiries.

  • Technical Support

    TELUS INTERNATIONAL · 2015 — 2017
    Delivered email chat support and addressed email account issues for users, promoted products and services through upselling, and carried out payment processing and remote access using ANYDESK.

  • Assistant Car Mechanic

    AUTOCAROZERRIA · 2014 — 2015
    Handled engine maintenance, performed oil changes, brake and clutch work, as well as managed electronics and car parts tasks.

  • Technical Support

    CONCENTRIX · 2010 — 2013
    Delivered technical support to resolve issues with customers' satellite TV service, engaged in upselling of premium channels and higher program packages, and completed payment and refund processing, upgrades, and appointment setting.

  • Sales Supervisor

    VONSCORD DATA SOLUTIONS · 2007 — 2010
    Executed cold calling to connect with dealership owners or decision makers for appointment setting, aimed to meet daily sales targets, and conducted team meetings to discuss real-time upselling strategies and drive sales performance.

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