Dominic N.

Dominic L. is an accomplished Customer Service and Operations Manager with nearly 15 years of experience delivering exceptional client support across healthcare, telehealth, e-commerce, legal services, home services, and customer operations. Throughout her career, she has built a reputation for improving customer satisfaction, streamlining workflows, and leading high-performing teams in fast-paced, customer-centric environments based in the US, UK, and Australia.

Most recently, Dominic served as a Clinical Support Manager at IVYRX LLC, a U.S.-based telehealth company, where she led cross-functional initiatives, managed escalations, developed SOPs and operational processes, recruited and mentored team members, and helped scale the organization during a period of rapid growth. Her ability to balance patient advocacy with business objectives resulted in improved patient experiences, stronger team performance, and more efficient operations.

Prior to IVYRX, Dominic worked with Everise and Optum, supporting United Healthcare members through complex eligibility, benefits, and healthcare-related inquiries. In these roles, she demonstrated exceptional problem-solving skills, empathy, and attention to detail while handling sensitive customer concerns and navigating high-pressure situations. Her foundation in customer service began with technical support roles, including her work with Teletech, where she managed high-volume customer interactions and technical troubleshooting with professionalism and efficiency.

Beyond healthcare, Dominic has successfully supported numerous project-based roles within e-commerce, dropshipping, legal services, and home service industries, including customer support, operations management, recruitment, dispute resolution, logistics coordination, and process improvement. Her diverse experience allows her to adapt quickly to new industries and business models while consistently delivering outstanding results.

Dominic holds a Bachelor of Science in Psychology with studies in Nursing, providing her with a strong understanding of human behavior, communication, and client care. Combined with her extensive operational experience, strong leadership abilities, organizational skills, and customer-first mindset, she brings a unique blend of empathy, strategic thinking, and execution excellence to every role she undertakes.