Dominique T.

Dominique T. is a seasoned customer service professional with over five years of experience in client relations, sales, and complaint resolution. She is fluent in both English and French, which she leverages in high-volume inquiries and complex issue resolution across multiple channels, including phone, email, and chat. In her role as a Senior Customer Centre Advisor at Concentrix, Dominique expertly managed complex customer cases, exceeding satisfaction KPIs and mentoring junior agents. Previously, as a Travel Consultant at Flight Centre Gardens, she utilized her proficiency in Amadeus GDS for booking flights and accommodations, ensuring seamless travel itineraries while adhering to corporate policies. At Houst, Dominique coordinated project management tasks and supported corporate accounts. She holds a Certificate in Business Administration and a CompTIA A+ certification. Dominique is also highly skilled in using platforms like Zendesk and Google Workspace, ensuring efficient service delivery in fast-paced environments.