Dominique V.

Dominique V. is an accomplished Technical Service Advocate with over four years of experience in providing comprehensive technical support and sales expertise. Specializing in industries such as ISP, cable services, and mobile hardware, Dominique is adept at troubleshooting complex issues to ensure customer satisfaction. Notable for managing logistics by dispatching technicians and accurately communicating ETAs, Dominique also excels in customer service roles, where they effectively identify sales opportunities during technical and billing interactions. A proactive problem solver, Dominique has streamlined insurance claims and ISP troubleshooting while maintaining a 95% customer satisfaction rating. With a proven track record in generating qualified leads and reducing churn, Dominique's expertise is further strengthened by their bilingual communication prowess in English and Tagalog.