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Donald C. — Junior Technical Support Specialist from Philippines

Donald C.

Junior Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Donald C. is a graduate of Zamboanga Peninsula Polytechnic State University, holding a degree in Civil Engineering. He has professional experience as a CS Representative at Convergys and worked in Technical Support roles at both TechMahindra and Alorica, demonstrating expertise in customer service within the business process outsourcing industry. Donald’s roles have required strong communication skills and computer skills, serving customers in English, Tagalog, Bisaya, and Chavacano. His academic background in civil engineering, combined with practical support experience, underscores his ability to apply technical knowledge and language skills in support-driven environments.

Experience

  • Technical Support

    TECHMAHINDRA · 2024 — 2024
    Handled technical support tasks, assisting customers with resolving technical issues and communicating solutions through service channels.
  • Technical Support

    ALORICA · 2024 — 2024
    Managed customer technical concerns by responding to support requests and guiding users through troubleshooting steps.
  • CS Representative

    CONVERGYS · 2017 — 2017
    Provided customer service support, engaging with clients to address inquiries and deliver solutions as part of the contact center team.

Skills & Expertise

Education

  • Civil Engineering Graduate
    Zamboanga Peninsula Polytechnic State University · 2018 — 2023

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