DONARD T.
Mid-Level Bilingual Sales Agent
Open to offersNew to PlatformAbout
Donard N. is a seasoned Bilingual Sales Agent with experience spanning the customer service, supply chain, and quality control sectors across industries such as global customer support, logistics, and food manufacturing. Currently at Telus International, Donard N. enhances customer engagement and retention through tailored product recommendations, proficient use of CRM tools, and consultative sales in both French and English, consistently exceeding performance benchmarks. At Concentrix Egypt, Donard N. managed high volumes of multilingual communication, ensuring efficient issue resolution and compliance with service standards. Previously, as a Supply Chain Analyst at Mira-Co SA, he streamlined procurement and logistics using ERP and supply chain software, while at Chococam Cameroon SA, he enforced food safety and environmental policies as a Quality, Security & Environment Specialist. Donard N.'s expertise covers detailed data analysis, process improvement, and regulatory compliance.
Experience
BILINGUAL SALES AGENT
TELUS INTERNATIONAL · 2024 — PresentDeveloped strong customer relationships through active listening, recommending personalized solutions. Communicated complex product features in both French and English, enabling customers to make informed decisions. Addressed objections with professionalism, transforming potential cancellations into successful sales opportunities. Created impactful customer experiences by resolving issues efficiently and ensuring satisfaction post-sale. Adapted swiftly to new products and promotions, collaborating with team members to refine sales strategies. Utilized CRM tools for tracking interactions, maintaining organized records, and managing diverse leads.CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX EGYPT · 2022 — 2024Resolved issues regarding products and services by clarifying customer concerns and identifying root causes. Managed a high volume of incoming calls, efficiently addressing complaints and offering timely solutions. Monitored service delivery compliance with quality standards, striving for continuous improvement. Handled both inbound and outbound communications in English and French, ensuring consistent service quality. Maintained thorough documentation of customer interactions to facilitate accurate evaluations and resolutions.SUPPLY CHAIN ANALYST
MIRA-CO SA (PORT AUTONOME DE DOUALA) · 2018 — 2022Evaluated end-to-end supply chain data to identify and address bottlenecks while supporting data-driven decisions. Worked alongside procurement, logistics, and operations teams to enhance supply chain processes, developing forecasting models to improve demand planning. Created performance reports and dashboards, communicating insights to leadership for ongoing enhancements. Conducted market research to inform strategic sourcing and coordinated with teams to ensure material delivery aligns with production schedules. Employed ERP and supply chain software for inventory tracking and data analysis, providing insights to enhance reliability and efficiency.QUALITY, SECURITY & ENVIRONMENT SPECIALIST
CHOCOCAM CAMEROON SA · 2016 — 2017Oversaw the compliant handling and recycling of organic waste while adhering to food safety and environmental regulations. Conducted inspections and audits to identify risks and drive improvements in safety performance. Collaborated with various stakeholders to maintain safe workflows and promote sustainability initiatives. Trained junior staff on quality, safety, and environmental protocols to ensure workplace compliance. Analyzed waste management data and led incident investigations to implement actions that optimize operational efficiency.
Skills & Expertise
Education
- Master’s in GeographyUNIVERSITY OF DOUALA · — — 2015
- BSc. in GeographyUNIVERSITY OF DOUALA · — — 2014
- High School DiplomaCOLLEGE DE LA LIBERTE · — — 2011
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