Dondel O.

Dondel O., a dedicated Legal Virtual Assistant, brings a wealth of experience in legal intake, claims processing, and administrative support to her roles. With a strong focus on client communication and case documentation, she has adeptly managed claims email inboxes and responded to client and insurance inquiries at Daniel Kim Law and Paranfinczick Wolf Law. Her proficiency with CRM platforms like Salesforce, Filevine, SmartAdvocate, and NetSuite underscores her ability to maintain accurate case records and streamline claims processing. During her tenure at QWEST BPO supporting Watts Guerra Law Firm, Dondel was pivotal in conducting consultations and gathering critical documentation for Zantac litigation cases. Her organizational skills and CRM management have been crucial in ensuring efficient legal processes and client onboarding, making her an invaluable asset in the fast-paced legal industry.