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Dondon R. — Mid-Level IT Product Support Specialist from Philippines

Dondon R.

Mid-Level IT Product Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dondon Q. is an experienced Product Support Specialist currently with New Datche Traders Phil., where he commissions, oversees installation of systems and equipment, and delivers client-focused solutions in real time. He is responsible for conducting user and partner trainings and creating test procedures for various products. Previously, as a Survey Draftsman/Mine Surveyor at Carmen Copper Corporation, Dondon Q. specialized in recording and documenting geographic information, preparing technical drawings and maps, and managing survey data in the mining industry. Earlier roles include serving as an IT Engineer for the Toledo City Government’s IT Department, where he managed computer network administration, system troubleshooting, inventory management, and technology training for staff. He is proficient in AutoCAD, MicroStation, computer network administration, and CCTV/FDAS/access control systems, with qualifications in Computer Engineering, CAD Drafting, and is a Cisco Certified Network Associate.

Experience

  • PRODUCT SUPPORT SPECIALIST

    NEW DATCHE TRADERS PHIL. · 2017 — Present
    Commission systems and equipment at client sites while supervising installation. Develop and execute test procedures for each product, address solutions directly with customers, and lead training sessions for clients and partners.
  • SURVEY DRAFTSMAN/ MINE SURVEYOR

    CARMEN COPPER CORPORATION · 2014 — 2016
    Utilize electronic tools for confirming geographic locations and documenting boundaries. Prepare charts, maps, and records by calculating angles for plotting slopes and other features while managing survey data organization.
  • FREELANCER COMPUTER TECHNICIAN

    TOLEDO CITY · 2013 — 2014
    Reformat operating systems and configure hardware along with software installations. Oversee security settings on computers and networks to ensure privacy, perform system upgrades, and troubleshoot technical failures.
  • INFORMATION TECHNOLOGY ENGINEER

    TOLEDO CITY GOVERNMENT – IT DEPARTMENT · 2009 — 2013
    Evaluate equipment performance to identify repair or replacement needs. Collaborate with vendors and the Purchasing Department for procurement, install and configure hardware and software, and troubleshoot system and network issues, ensuring effective inventory management for emergency repairs.

Skills & Expertise

Education

  • Bachelor of Science in Computer Engineering
    University of Cebu – Main Campus · 2004 — 2009

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