Donita R.

Donita R. is a results-driven Customer Service and Technical Support professional with extensive experience in the fast-paced BPO and office environments. She has honed her skills in communication, problem-solving, and multitasking, showcasing the ability to deliver excellent customer service and meet performance standards. At Alorica, as a Technical Support Representative, Donita managed inbound and outbound calls, utilized CRM systems, and consistently met KPIs and sales targets, even excelling in diverse business lines, including food delivery accounts. Her role at Majorel involved processing customer support calls and handling fraud cases using GDS tools. While working at FIS Global Solutions, she managed accounts and performed upselling within a queue-based environment using systems such as Avaya and CRM tools. Most recently, at Teleperformance, she supported VIP clients like Lowe's Preload Plus and AMEX, effectively using Jira and Slack for communication and coordination. Her education in Science Technology Engineering and Mathematics from Arellano University further complements her professional skill set.