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Donna R. — Mid-Level Virtual Assistant from Philippines

Donna R.

Mid-Level Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Donna Rose R. is an experienced Virtual Assistant with a track record in administrative support, customer service, and appointment management across industries such as trucking, insurance, and US-based business process outsourcing. Serving as a Customer Service Representative for an APAC US-based client, she efficiently managed high-volume inbound & outbound call handling and documented interactions to support rapid response times. At Pare Trucking in the Philippines, Donna coordinated schedules, handled dispatch communication, processed invoices, and managed daily office operations. Currently a Financial Consultant at Pru Life UK, she conducts client consultations, organizes appointments, and maintains accurate client records. She regularly utilizes CRM & record management and email & inbox management while supporting client engagement and business efficiency in fast-paced, remote environments.

Experience

  • SECRETARY

    Pare Trucking · 2013 — 2018
    Oversaw daily schedules, appointments, and meetings for both clients and internal staff. Managed incoming communications and ensured timely responses. Responsible for the preparation and maintenance of business documents, reports, invoices, and contracts. Facilitated communication with clients, drivers, and partners while also assisting with dispatch coordination and shipment tracking.

  • CUSTOMER SERVICE REPRESENTATIVE

    APAC | US-Based Client · 2012 — 2013
    Handled high-volume inbound and outbound calls, providing prompt and professional responses. Efficiently addressed customer inquiries, enhancing satisfaction and resolution times. Maintained detailed documentation of call interactions within internal systems while adhering to structured scripts and compliance guidelines.

  • FINANCIAL CONSULTANT (PART-TIME)

    Pru Life UK
    Conducted consultations and follow-ups with clients, ensuring timely engagement. Organized client appointments and maintained structured calendars. Kept accurate client records in line with company standards and clearly explained financial services to foster trust and build client relationships.

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