Donna C.
Senior Operations and Revenue Manager
Open to offersNew to PlatformAbout
Donna C. is an experienced Operations and Revenue Leader with over seven years managing growth and operational excellence across remote, sales-driven, and service-based organizations. She has overseen multi-team operations within the U.S. solar industry, retail and B2B sales, enterprise recruitment, and property management, optimizing end-to-end business performance. Donna’s leadership at GNE’s U.S. Solar Campaign saw her direct a 28-member team, enforce robust KPI systems, and drive monthly deal output from 18 to 42+ by implementing scalable workflows and SOPs. At Metro OTC, she managed telesales and B2B procurement strategy, building conversion tracking frameworks and personally intervening to stabilize revenue streams. Her tenure at Seven Seven Softwares Inc. included overseeing recruitment operations for clients such as JP Morgan and Prudential, leveraging CRM management, pipeline optimization, and dashboard reporting to enhance hiring efficiency and accountability.
Experience
Client Success & Operations Manager
GNE (U.S. Solar Campaign) · 2024 — 2025Managed comprehensive operations across sales, onboarding, design, and installation pipelines for a U.S.-based solar campaign. Supervised a 28-member cross-functional team in areas such as CRM management, customer outreach, and performance reporting. Established and enforced KPI systems that resulted in increased monthly deal output. Developed scalable workflows, SOPs, and accountability structures, facilitating consistent team execution. Acted as operational lead to safeguard revenue by intervening in stalled deals and workflow issues. Collaborated with leadership to pinpoint performance gaps and enact data-driven enhancements.Sales & Marketing Manager
Metro OTC (Retail & B2B Operations) · 2023 — 2024Oversaw outbound sales operations along with the B2B growth strategy, which encompassed procurement, logistics, and client acquisition. Provided management and coaching to a 15-member telesales team, taking direct responsibility for daily quotas and conversion performance. Developed and implemented KPI tracking and reporting systems to evaluate conversion rates and sales efficiency. Served as a frontline sales leader by executing calls to maintain revenue stability during slow performance periods. Identified, addressed, and resolved operational bottlenecks affecting sales output.Recruitment Administrative Manager
Seven Seven Softwares Inc. · 2022 — 2023Oversaw large-scale recruitment operations for enterprise clients such as JP Morgan, Prudential, and Bank of New York. Created executive-level dashboards and SLA tracking systems to ensure hiring targets were consistently achieved within 30-day timelines. Fostered collaboration among cross-functional teams to enhance hiring efficiency and visibility in reporting.Operations Manager
JKey Property Management LLC · 2021 — 2022Managed the operational performance of 34 short-term and mid-term rental properties, achieving near-full occupancy through systematic execution. Developed and implemented SOPs for guest support, vendor coordination, and internal processes. Supervised a team of 8 operations staff, enforcing performance standards and tracking daily output. Addressed revenue protection by directly managing booking gaps and guest issues.Customer Service Representative
Alorica Philippines · 2021 — 2022Virtual Personal Assistant
Dr. Bennett Jacoby · 2019 — 2021Marketing & Page Manager
Sencho Takoyaki · 2018 — 2021
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