Donna D.
Senior Billing and Finance Analyst
Open to offersNew to PlatformPortfolios
About
Donna R. is a seasoned billing and finance professional with over 18 years of extensive experience in billing operations, accounting, and shared services. She has collaborated with major global organizations such as Oracle NetSuite Philippines, Xerox Business Services, and Shell Shared Services Asia. Donna has proven expertise in managing the entire billing lifecycle, ensuring billing accuracy and financial reconciliation. Her proficiency with platforms like Oracle, NetSuite, and SAP supports operations in high-volume, multinational environments. At Oracle-Netsuite, she excelled as a Senior Billing Analyst, handling complex billing schedules and overseeing invoicing and provisioning quality. At Xerox, she led TABS billing processes and international invoicing, enhancing process documentation. While at Shell, she played a pivotal role in the GSAP implementation and led standardization to boost efficiency in real estate and manual voucher processes. Donna's educational background is rooted in a Bachelor of Science in Computer Engineering from Central Colleges of the Philippines. Her technical acumen is demonstrated through skills in Quickbooks, Xero, and other financial systems, while her analytical strength in resolving discrepancies ensures operational excellence.
Experience
Senior Billing Analyst
Oracle-Netsuite PhilippinesProcessed customer invoices and provisioned licenses and services. Posted and applied cash receipts against open customer invoices. Ensured accuracy in transactional calculations related to billings, complex billing schedules, and provisioning tool revisions. Reviewed invoicing and provisioning activities of team members for quality assurance. Managed customer adjustment requests and credit adjustments promptly. Resolved invoice and cash posting issues while coordinating with related teams for escalated queries. Responded to internal and external customer inquiries and handled issue resolutions in common mailboxes. Served as the tester and focal person for the newly migrated EPM process.Senior Accountant
Xerox Business ServicesLed the transition of the TABS billing process from the US, Canada, and Jamaica by documenting the transitioned process. Reviewed and approved proformas submitted by Operations in the US. Delivered client invoices and processed invoicing along with TEA reports supporting expense charges. Managed invoicing and intercompany invoices, posting ITD requests through the IPS system while preparing monthly intercompany transaction reports.Retailer Billing Analyst
Shell Business Services Asia VBContributed to the GSAP implementation for NORDICS countries, transitioning from the former AS400 system. Maintained customer master data for sites and retailers to ensure accurate billing information. Ensured daily processing of fuel sales and reconciled fuel transactions and bank cards. Validated fuel deliveries against daily sales and posted monthly loss/gain postings. Managed billing for lease in and lease out of Shell properties while acting as the project leader for process standardization. Served as a super user for the Manual Voucher Process across 15 countries and led communication for error resolution and process improvement.Position Unknown
Quickserve Services Incorporated- Engineering Dept KFC and Mister Donut PhilippinesManaged revolving fund, cash advance, billing, payroll, and materials inventory. Handled SAP responsibilities, including materials management and service management tasks, and prepared various reports while monitoring financial resources.Position Unknown
Philippine Batteries IncorporatedDeveloped a filing system for master documents and processed DCN requests, initiating meetings to ensure approved documents were logged and filed appropriately. Conducted timely encoding of document revisions and prepared documents for distribution on the production floor.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringCentral Colleges of the Philippines · 1997 — 2002