Donna B.

Facilitate and manage the proposal development process, ensuring timely and organized high-quality bids. Produce tendering plans while establishing a tender team that collaborates closely to estimate project costs and track task completion. Organize bid distribution logistics, including the Exco Committee approval process and ensure quotations from various Business Lines for bids are completed within set time frames and quality standards. Facilitate reporting from various sales tools to the Finance and Sales teams at Month-end and Quarter-end. Maintain continuous quality input to Sales Tools across both direct and indirect channels, which include SFDC (Salesforce planning), Foresight (SC Planning), Sofon (Quoting Tool), and DMS (Document Management System). Create and update databases for sales support tools and generate weekly sales statistical reports. Lead the Sales support team to support processes within Commercial Operations and drive continuous improvement of Sales processes and best practices. Manage Funnel and Focus Meetings to track actions and ensure commitments are fulfilled. Prepare Key Account Management plans with Account Managers in alignment with regional strategies and oversee their execution at the district level. Create and maintain Master Data Files for the end-to-end process. Manage the commercial back office and sales support team, consolidating and distributing Funnel data across the commercial team while ensuring the integrity of data within all commercial tools.

Streamline activities from receiving quotes through to shipping orders, overseeing total internal administrative order flow. Lead operational activities within the customer service organization and coordinate manpower and resources to achieve objectives and adhere to procedures. Continuously analyze and report on activities to create management tools and enhance process descriptions. Participate in projects, particularly those involving computerization, utilizing SAP and Exact databases. Implement Deal Manager Pricing Systems to align with company requirements, including handling Tenders and related documentation. Manage the streamline process for credit requests through the Dispute Manager System and oversee the integration of new warehousing projects. Coordinate training for all employees and conduct performance reviews for customer service staff while ensuring compliance with legal requirements for ordered items.

Serve as a client liaison with hospitals, doctors, and buying groups while processing orders and handling credits and returns. Monitor warehouse and consignment stock as well as sales figures for external suppliers. Arrange ongoing product training and provide training for new employees on basic procedures and systems, as well as support and training related to SAP.

Identify potential distributors for Sub-Saharan Africa and coordinate due diligence procedures for their enrolment. Provide direction and support to distributors while collaborating with business units to ensure adequate resources are available. Work with Business Managers to develop an annual Export/Marketing plan aimed at gaining and maintaining market share in Sub-Saharan Africa. Manage relationships between Administration/Finance and distributors to facilitate logistics execution and conclude sales with distributors to promote and service Medtronic's offerings.

Engage as a client liaison with hospitals, doctors, and buying groups while processing orders. Monitor consignment stock and consolidate all credits. Attend to ongoing product training and provide training for new staff on core procedures and systems, including SAP.

Support and provide training for customer service while overseeing a team of approximately 24 staff members. Monitor and set staff targets, handle staff recruitment and training, and manage merchandising. Plan and implement stock takes and organize store events while evaluating staff productivity and conducting appraisals.

Manage banking, cash handling, and petty cash operations along with stock control reconciliation. Monitor targets, handle staff recruitment and training, and oversee stock take planning and implementation. Manage casual payroll operations and assess staff productivity.