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Donna C. — Senior Administrative and Healthcare Virtual Assistant from Philippines

Donna C.

Senior Administrative and Healthcare Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Donna L. C. is a seasoned Administrative & Healthcare Virtual Assistant based in Minglanilla, Cebu, Philippines, renowned for over a decade of expertise supporting diverse sectors including healthcare, logistics, recruitment, and eCommerce. With a robust skill set in CRM management, order processing, customer service, and recruitment support, she excels in executing high-volume tasks with precision in dynamic remote environments. Her career highlights include roles as a Prior Authorization Specialist at Precision Health Care, where she processed over 40 cases daily and ensured compliance with healthcare standards. As an Administrative Support professional at Burst Health, Donna efficiently coordinated subscription medications and maintained CRM data integrity. Her experience as an Executive Assistant at CTA Logistic demonstrates capabilities in scheduling, client engagement, and payroll management with platforms like Xero and HubSpot. Additionally, her recruitment expertise with 1840 & Co. involved end-to-end management of U.S.-based driver recruitment, showcasing her adeptness in sourcing, screening, and onboarding. Donna's comprehensive skills are further complemented by her command over tools like Trello, Zoho CRM, and various productivity platforms, ensuring seamless operational efficiency across functions.

Experience

  • Prior Authorization Specialist / Healthcare Virtual Assistant

    Precision Health Care · 2025 — 2026
    Created and processed over 40 daily prior authorization requests for medications and treatments. Reviewed medical records to support authorization submissions while managing billing of medical records and documentation status. Assisted care teams with urgent authorizations, ensuring adherence to healthcare compliance.
  • Administrative Support

    Burst Health · 2022 — 2025
    Coordinated the processing of monthly subscription medications and pharmacy endorsements. Handled customer and internal inquiries through email, ensuring timely and professional communication while verifying email addresses within the CRM.
  • Administrative Specialist (Project-Based)

    Abba Cleaning Services · 2022 — 2022
    Managed operations support tasks, including billing, quotations, and scheduling. Directly addressed client concerns to ensure satisfactory resolution while preparing tender documentation and identifying workflow enhancements.
  • Executive Assistant (Project-Based)

    CTA Logistic & Raven Studio · 2022 — 2022
    Coordinated daily communications and schedules with truck drivers. Engaged prospective clients for trucking services while conducting outreach to secure logistics support agreements. Oversaw end-to-end recruitment for truck drivers and handled payroll and invoicing tasks using Xero.
  • Executive Assistant (Project-Based)

    Raven Studio · 2022 — 2022
    Managed customer orders and warranty claims while overseeing shipping documentation and delivery schedules to maintain legal compliance.
  • Recruiter (Project-Based)

    1840 & Co. · 2021 — 2021
    Led the recruitment process for U.S.-based Class A drivers, handling candidate sourcing, screening, interview scheduling, and onboarding activities, including compliance document collection.
  • Process Training Supervisor

    Acadsoc Ltd. · 2021 — 2021
    Designed and delivered training programs aligned with business goals, monitored trainee data, and ensured accuracy in payroll reporting.
  • Team Leader

    Acadsoc Ltd. · 2021 — 2021
    Supervised team operations, monitored individual performance, and facilitated cross-department communication. Prepared daily productivity reports, managed schedules, ensured accurate time tracking, and coordinated staff assignments.
  • Subject Matter Expert (SME)

    Acadsoc Ltd. · 2020 — 2021
    Scheduled tutor sessions while supporting QA communication and assisting with training endorsements and payroll.
  • Process Trainer

    Acadsoc Ltd. · 2018 — 2020
    Conducted onboarding and skill development sessions, developed training materials, and tracked the performance of trainees.
  • ESL Tutor

    Acadsoc Ltd. · 2017 — 2018
    Delivered interactive, student-centered English lessons while monitoring learner progress and adapting teaching methods as necessary.
  • Sales Executive

    L'Oréal UAE (Maybelline & L'Oréal) · 2015 — 2016
    Provided customer service while achieving sales targets, promoting brand awareness, and resolving product-related concerns.
  • Sales Executive

    Mawarid Trading Emirates (Max Factor, Revlon, Hugo Boss) · 2009 — 2015
    Drove sales for premium cosmetics and fragrances, established strong client relationships, and maintained comprehensive sales records.

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