Donna K.

Donna K. is an accomplished Customer Support Specialist with nearly four years of experience delivering exceptional voice, chat, and email support in dynamic BPO settings. Located in Mandaue City, Cebu, Donna has adeptly managed customer inquiries related to account issues, escalations, refunds, and order concerns, ensuring high levels of customer satisfaction. She is proficient in Salesforce CRM, utilizing this tool to document and resolve cases efficiently at ContactPoint360 Philippines and Tech Mahindra Cebu. Her tenure includes a leadership role as a Subject Matter Expert (SME), where she provided critical guidance and support to her team, improved processes, and contributed to operational decisions. Throughout her career, Donna has demonstrated strong capabilities in live chat support, multitasking across channels, and maintaining exemplary service standards. She is bilingual in English and Filipino, enhancing her ability to assist a wide range of customers effectively.