Donnavi V.

Facilitated communication by sending End-of-Month emails to franchisees and supporting Account Managers with daily workflows through data entry and follow-ups. Coordinated tasks and workflows to ensure effective communication and completion between Account Managers and franchisees. Handled the geotagging and uploading of graphics and photos to Google Business Profile (GBP) and scheduled monthly GBP postings using OneUp. Developed keyword profiles for clients to aid in GBP optimization and managed email correspondence to respond to simple inquiries.

Interacted with clients about their Facebook and Instagram ad campaigns, ensuring clarity in communication with the internal ads team. Provided support by conveying client feedback on Meta ad creatives, targeting choices, and campaign objectives. Engaged with customers through WhatsApp and Meta platforms, enhancing engagement and brand visibility. Monitored reviews on social media and Google Business Profile, reporting insights for both organic and paid content strategies. Organized client meetings and campaign timelines using Google Calendar and Asana. Created social media graphics and content for GBP in Canva, with some utilized as assets for Facebook and Instagram ads. Conducted quality checks on client-facing reports and campaign trackers for accuracy. Assisted in the organization of client files, SOPs, and content calendars in Google Drive to facilitate collaboration. Managed documentation and follow-up related to Meta Ads issues in conjunction with the support team and contributed to the creation of onboarding SOPs and internal guides for ad campaign setup.

Organized and planned school events, workshops, and training sessions, taking charge of logistics, scheduling, and coordination. Researched and established connections with vendors, venues, and suppliers for educational programs and special events. Promoted events and engaged participants to ensure successful execution and high attendance.

Oversaw the management of email templates, promotions, and gift card campaigns aimed at enhancing customer engagement.