Donnie R.

Donnie R., based in Bataan, is a dedicated Customer Service Professional specializing in sales and client relations with proficiency in CRM tools and software such as Microsoft Excel, Salesforce, and Sage. A graduate with a Bachelor of Science in Hotel and Restaurant Management from National University, Donnie's versatile career includes serving as a Sales Assistant at Fusion 4 Branding - DCX, where responsibilities encompassed creating proposals, coordinating production, and maintaining supplier communication. As a T-Mobile Messaging Expert at Teletech Pampanga, Donnie was responsible for handling high volumes of email and chat support, ensuring efficient and courteous responses, and maintaining detailed records. Previously, Donnie capitalized on adept teaching skills as an Instructor I at Microcity College of Business and Technology, creating comprehensive educational content and fostering interactive learning. At TaskUs Ph, Donnie excelled as a Merchant Support Specialist, addressing billing queries, troubleshooting issues, and facilitating customer voting processes. With a solid foundation in customer relations, Donnie's career began as a Customer Service Representative at Cognizant, addressing customer inquiries and providing high-level service. Donnie’s career showcases a strong commitment to customer satisfaction and process optimization in fast-paced, dynamic environments.