Dorah M.

Dorah M. is a seasoned Customer Service and Sales Support Specialist with over a decade of experience in the retail, customer care, and sales coordination sectors. Her extensive expertise includes more than three years supporting international campaigns for UK and Australian brands, mainly from remote and call-center settings. Dorah excels in customer retention, leveraging her skills in CRM systems such as Salesforce and Zendesk to resolve customer concerns effectively and maintain high QA and satisfaction scores. Her professional journey includes roles like Customer Retentions Advisor at Outsurance Shared Services and Customer Service Consultant for Nutun, where she adeptly managed inbound and outbound policyholder communications and functioned as a Subject Matter Expert. Dorah has consistently met and exceeded KPIs like retention rates and customer satisfaction across different markets, including UK, Australia, and New Zealand. Her comprehensive knowledge in conflict resolution, order management, and remote work collaboration platforms ensures she handles multiple priorities efficiently while supporting international teams.