Doreen A.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Doreen A. is an experienced Operations & Strategy Manager with over 20 years in high-level corporate administration, primarily within the IT and business services industry at IBM Business Services. Her background spans roles such as First Line Operations Manager, Squad Leader, Team Lead, Agile Iteration Manager, and Bid Manager, with expertise in strategic planning, process improvement through Six Sigma Yellow Belt and Agile methodologies, and project management of complex deliverables across ASEAN, ANZ, and North American markets. Certified in Candid Feedback for Leaders and Emotional Intelligence, Doreen applies servant leadership principles to foster team development and open communication. She is skilled in problem analysis, conflict resolution, and aligning operations with organizational goals, supporting quote-to-cash functions, and leading through organizational change.
Experience
First Line Operations Manager, Quote to Cash Operations
IBM Business Services · 2020 — 2025Oversaw daily operations within the Quote to Cash process, ensuring alignment with organizational objectives.Team Lead / Subject Matter Expert, Quote to Cash Operations
IBM Business Services · 2017 — 2020Led a team while serving as a subject matter expert in Quote to Cash operations, providing guidance and support on operational tasks.Squad Leader, ASEAN & ANZ Systems & Services
IBM Business Services · 2015 — 2020Managed a squad focused on systems and services across ASEAN and ANZ regions, emphasizing team collaboration and performance.First Line Operations Manager, NA Systems Hardware
IBM Business Services · 2015 — 2020Directed operations for North America Systems Hardware, focusing on process optimization and solution implementation.Team Lead / SME, ASEAN & ANZ Systems Hardware and Software
IBM Business Services · 2014 — 2015Led a team as a subject matter expert in systems hardware and software for ASEAN and ANZ, promoting knowledge sharing and best practices.Quote to Cash Professional, Quote to Cash Operations
IBM Business Services · 2014 — 2015Executed tasks related to the Quote to Cash process, ensuring accurate and timely transaction management.Agile Iteration Manager, ASEAN & ANZ Systems Hardware
IBM Business Services · 2011 — 2014Facilitated Agile processes for systems hardware projects in ASEAN and ANZ, optimizing workflow efficiency.Bid Manager, ANZ Systems Hardware
IBM Business Services · 2009 — 2011Managed bid processes for ANZ Systems Hardware, coordinating responses and strategies for successful proposal submissions.Bid Support Specialist, North America Systems Hardware
IBM Business Services · 2009 — 2011Provided support for bid preparation in North America Systems Hardware, collaborating with teams to enhance proposal quality.Customer Service Specialist, Telco Account
IBM Business Services · 2005 — 2009Delivered customer service for the Telco Account, addressing inquiries and resolving issues to enhance customer satisfaction.Outbound Telesales Specialist, NA Membership Account
IBM Global Business Services · 2002 — 2004Conducted outbound telesales for the NA Membership Account, focusing on client engagement and sales presentations.
Skills & Expertise
Education
- Bachelor of Science in Physical TherapyPhilippine Rehabilitation Institute Foundation · 1995 — 1999
- Bachelor of Science in ZoologyPamantasan ng Lungsod ng Maynila · 1990 — 1994
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