Doris C.
Mid-Level Leasing Consultant
Open to offersNew to PlatformAbout
Doris C. is a seasoned Leasing Consultant and Customer Care Specialist with a demonstrable record in the real estate and financial services sectors. With a solid educational foundation from Pedro E. Diaz High School, she excels in establishing and maintaining client relationships, particularly in coordinating continuing education programs for real estate professionals. Her tenure at a Home Inspection Company in Waxhaw, NC, included collaborating with executives to organize licensing renewal courses and managing customer interactions through phone and email outreach. Doris effectively utilized tools such as Airtable, Buildium, and MS Office to optimize operations. Prior experience as a Fraud Agent Specialist and Collections Agent further honed her skills in CRM & Data Tracking, precise data entry, and diligent adherence to anti-fraud policies and debt collection regulations, underscoring her multifaceted expertise in sales and customer service.
Experience
Customer Care Specialist
Home Inspection Company · 2025 — 2026Collaborated with the CEO to organize continuing education programs for real estate agents to facilitate state license renewals. Conducted outreach via phone and email to encourage participation in company events, including Coffee with the CEO and CE courses. Managed data entry for customer bookings and order processing while responding to CE class inquiries to provide timely assistance. Oversaw scheduling for CE classes and updated records to ensure proper coordination and registrations. Sent reminders to real estate agents regarding upcoming classes.VA Leasing Consultant
Real Estate / Leasing · 2023 — 2024Handled inquiries, facilitated property tours, and evaluated tenant qualifications. Prepared and clarified lease agreements while addressing tenant concerns and coordinating move-ins to foster positive relationships. Managed documentation for rental applications and assisted in the collection of rent, alongside processing maintenance requests and scheduling property inspections. Worked alongside property managers and team members to ensure operational efficiency.Fraud Agent Specialist
Call Center (Account: Financial Bank) · 2019 — 2023Investigated suspicious activities and transactions while reviewing documentation for signs of fraud and documenting findings. Ensured compliance with anti-fraud policies.Collections Agent
Call Center (Account: Auto Financial) · 2015 — 2019Engaged with overdue account holders via phone to establish payment plans or settlements. Monitored overdue accounts, followed up on payments, and addressed debtor inquiries while ensuring adherence to debt collection laws and regulations.
Skills & Expertise
Education
- High School DiplomaPedro E. Diaz High School
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