Dorsilah O.
Program Coordinator
Open to offersNew to PlatformAbout
I am a Virtual Assistant and Program Coordinator with years of experience supporting administrative operations, scheduling, documentation, and cross-team coordination across public sector and multinational environments. I bring a proven track record of measurable process improvement, including a 25% reduction in escalation cases and 100% on-time closure of audit action items, and I thrive managing multiple priorities independently in fast-paced, remote settings.
As Program Coordinator at Kenya's Teachers Service Commission, I provide administrative and virtual support to managers and program teams, coordinating schedules, correspondence, and stakeholder requests. I draft and proofread professional correspondence, reports, and briefing materials, coordinate meetings and organizational activities, maintain action trackers, and manage electronic filing systems and confidential records. I also support travel and logistical arrangements and assist with procurement and expense documentation.
Previously, as Business Support Specialist at Hashi Energy Limited, I managed calendars and virtual meetings across time zones, coordinated documentation and communication between managers and stakeholders, compiled research and briefing materials, and supported geographically dispersed teams using Microsoft Teams, Zoom, Outlook, SharePoint, and Google Workspace. I handled sensitive information with discretion and proactively identified solutions to improve workflow and service delivery.
Earlier roles at the Postal Corporation of Kenya and AIESEC (Moi University) built my foundation in onboarding, correspondence, records management, and event and meeting coordination. Across every role, I've combined strong organizational discipline with clear, professional communication coordinating stakeholders, handling client and team queries, and keeping documentation accurate and accessible.
My toolkit includes Microsoft Office, Google Workspace, Zoom and Teams, and payroll/HRIS systems (IPPD, SAP, BambooHR), with quick adaptability to new project management tools such as ClickUp, Trello, and Asana. I hold a Bachelor of Science in Human Resources Management from Moi University and am currently pursuing CHRP certification.
I bring discipline, discretion, and dependability to every task, along with a genuine commitment to keeping operations organized, on schedule, and running smoothly for the teams and clients I support.
Why hire me
Give me a moving calendar, a scattered inbox, or a project with loose threads, and I'll bring order to it fast without needing hand-holding to figure out how you like things done. I close the gap between "someone should handle this" and it actually getting handled, reliably and on time. I'm not learning organization on the job I've spent years running the systems that keep operations moving: tracking actions until they're done, catching details before they become problems, and making sure nothing slips even when priorities shift daily. I adapt fast to new tools, work independently across time zones, and handle sensitive information with real discretion. I don't need constant check-ins to stay productive, and I flag issues before they become yours. Ultimaely, I bring order to complex operations, protect your time, and deliver consistent results without requiring close supervision.
Experience
PROGRAM COODINATOR
Teacher's Service Commission · 2023 — PresentCoordinate high-volume administrative and program activities supporting managers and teams with scheduling, correspondence, documentation, meetings and workflow management. Manage multiple priorities and time-sensitive requests, ensuring actions are tracked, followed up and completed efficiently. Prepare reports, presentations, briefing materials, agendas and minutes while maintaining accurate digital records and trackers. Coordinate meetings, workshops, logistics and stakeholder communication across a large, distributed organization. Strengthened administrative follow-up and issue resolution processes, contributing to a 25% reduction in escalation cases. Supported audit and compliance activities by maintaining accurate documentation and action trackers, contributing to 100% on-time closure of assigned audit action items. Handle confidential information with discretion and digital systems to support efficient day-to-day operations.Business Support Specialist
Hashi Energy Limited · 2020 — 2022Provided comprehensive administrative and business support to managers and geographically dispersed teams across a multinational organization. Managed calendars, appointments, meetings, correspondence and competing priorities across different locations and time zones. Coordinated virtual meetings, prepared agendas and supporting materials, recorded action points and proactively followed up on deadlines and commitments. Conducted research, compiled information and prepared reports, presentations, summaries and briefing materials to support management decision-making. Maintained organized digital files, trackers, databases and confidential records, improving accessibility and accuracy of information. Coordinated communication between internal and external stakeholders and supported smooth delivery of day-to-day operations. Proactively identified administrative gaps and introduced practical solutions that improved coordination and service delivery.Administrative Assistant
Postal Corporation of Kenya · 2019 — 2019Provided administrative and coordination support, maintaining accurate records, documentation and day-to-day office processes. Managed employee onboarding and exit documentation, ensuring files were complete, organized and updated. Drafted and processed official correspondence, administrative letters and internal documentation with a high level of accuracy and professionalism. Coordinated orientation and training logistics, including scheduling, communication, preparation of materials and attendance tracking. Maintained leave, attendance and case records, ensuring information was readily accessible and properly documented. Responded to routine administrative queries, coordinated follow-ups and supported timely completion of departmental activities. Demonstrated strong attention to detail, confidentiality and organization while managing multiple administrative tasks and deadlines in a structured, service-oriented environment.Administrative Coordinator
AIESEC - Moi University · 2018 — 2018Supported the coordination and administration of student-led programs and team activities, helping ensure smooth delivery of recruitment, onboarding, mentorship and member-development initiatives. Coordinated meeting schedules, communicated with members and maintained follow-up on assigned activities and deadlines. Organized recruitment events, team-building activities and onboarding sessions, managing logistics, participant communication and supporting materials. Maintained member information and administrative records while ensuring timely communication across teams. Supported mentorship scheduling and monitored participation in development programs, helping keep members engaged and activities on track. Developed strong skills in organization, communication, event coordination, stakeholder engagement and multitasking while working in a fast-paced, collaborative environment with diverse teams.
Skills & Expertise
Education
- Bachelor of Science in Human Resources Management TechnologyMoi University · 2016 — 2020
- Secondary SchoolNyamira Girls High School · 2010 — 2015
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