Duane B.

I am writing to express my interest in the position at your organization. With over six years of experience in sales and customer relations, combined with hands-on experience using CRM systems such as Salesforce and HubSpot, I am confident in my ability to contribute effectively to your sales team. In my Previous role at Marunic Trading (Pty) Ltd, I engage with customers to understand their needs, present suitable solutions, and build long-term relationships that drive repeat business. I regularly use CRM platforms to track leads, manage follow-ups, and maintain accurate customer records, ensuring an organized and customer-focused sales process. My ability to communicate technical product features in a clear and approachable way allows customers to make informed purchasing decisions.

• Customer Relations Manager

  Marunic Trading · 2019 — 2026
  Customer Relations / Sales Marunic Trading (Pty) Ltd – George, South Africa April 2019 – 2026 • Engaged customers to identify needs and recommend suitable products and solutions • Explained product features and benefits clearly and confidently • Built and maintained long-term customer relationships to encourage repeat business • Supported sales targets through effective upselling and cross-selling techniques • Resolved customer inquiries and issues to ensure satisfaction • Adapted quickly to new products, systems, and technology-driven sales processes • Utilized CRM systems (Salesforce and HubSpot) to track leads, manage follow-ups, and maintain accurate customer records

• National Senior Certificate

  South Cape College George · 1999 — 2000