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Duangkaew P. — Senior Customer Relationship Specialist from Thailand

Duangkaew P.

Senior Customer Relationship Specialist

Thailand Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Faye is a seasoned Customer Relationship Specialist based in Bangkok, Thailand, with a track record of over seven years spanning the banking, hospitality, retail, and entrepreneurship industries in both Thailand and Australia. Fluent in Thai and English, she excels in building genuine client connections while driving sales growth. Faye honed her customer service skills at Busy Bear Pty Ltd, where she managed customer inquiries and improved transaction speed. At Gory Packaging, she effectively enhanced client relationships, contributing to repeat business. Her entrepreneurial experience is highlighted by her ownership of an herbal business in Bangkok, where she executed marketing strategies to boost brand recognition. Further, she has practical experience as a Credit Card Advisor with Siam Commercial Bank, assisting clients with financial decisions. Her hard skills in client engagement, advanced sales techniques, and cross-cultural communication make her a valuable asset in any customer-centric role.

Experience

  • Customer Service – Front Counter

    Busy Bear Pty Ltd · 2025 — 2026
    Handled customer inquiries while optimizing payment processing to enhance transaction efficiency and client satisfaction.
  • Salesperson

    Gory Packaging · 2025 — 2026
    Cultivated client relationships through customized product presentations, which bolstered repeat business within the packaging industry.
  • Founder & Owner

    Herbal Business · 2021 — 2026
    Created and implemented a focused marketing strategy that boosted local engagement and enhanced brand awareness in Bangkok's herbal sector. Oversaw all operational aspects, from product development to customer interactions.
  • Front of House & Kitchen Hand

    Grandma Café · 2023 — 2024
    Supported customers with their orders and addressed inquiries, ensuring a pleasant dining experience while working with kitchen staff to coordinate efficient order processing.
  • Credit Card Advisor

    Siam Commercial Bank PCL · 2020 — 2021
    Evaluated customer eligibility for credit card promotions, ensuring accurate benefit allocation while advising clients on financial products based on their individual needs.
  • Assistant Manager

    Bunk Boutique Hotel · 2019 — 2019
    Improved guest satisfaction by proactively addressing feedback and implementing service enhancements, while managing daily operations to ensure effective service delivery.

Skills & Expertise

Craigslist ExpertCustomer ServiceSales

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