Duduzile D.
Mid-Level Credit Controller
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About
Duduzile D. is an accomplished Credit Controller and Collections Specialist with extensive experience in credit control, debt recovery, account reconciliation, and customer service across diverse industries including banking, telecommunications, education, legal, and financial services. Possessing a proven track record in successfully reducing outstanding debts and negotiating payment arrangements, she expertly manages high-volume debtor portfolios while maintaining strong customer relationships and ensuring compliance with legal requirements. Her career includes key roles as a Credit Controller at Rosebank College and Mix Telematics, where she managed customer accounts and facilitated payment negotiations. At TCR/MBD, as a Collection Agent, she enhanced collections from individual and business customers, contributing to target achievement and compliance adherence. Strong communication and negotiation skills define her results-driven approach. Duduzile's educational background includes a National Senior Certificate and Credit Management Certificate Levels 1 & 2.
Experience
Credit Controller
Rosebank CollegeManaged student debtor accounts, monitored outstanding balances, and contacted customers about overdue payments. Reconciled accounts, resolved billing queries, and maintained accurate debtor records. Assisted in reducing overdue accounts while managing customer relationships.Credit Controller
Mix TelematicsOversaw customer accounts and credit limits, followed up on overdue accounts, and prepared collection reports. Negotiated payment plans and worked with internal departments to resolve account issues.Collection Agent
TCR / MBDCollected outstanding debts from individual and business clients. Negotiated payment arrangements, traced customers, and maintained compliance with company policies and procedures.Credit Controller
Cell CManaged customer credit accounts, followed up on overdue balances, and resolved account disputes. Conducted account reconciliations and negotiated payment arrangements.Collection Agent
MMT AttorneysCollected overdue accounts following legal collection processes. Negotiated settlements, updated collection records, and ensured compliance with legal and regulatory standards.Collection Agent
JDG GroupManaged customer accounts in arrears, contacted clients to recover outstanding balances, and negotiated payment plans. Maintained collection performance targets while providing customer service.Collection Agent
African BankCollected overdue loan accounts and negotiated payment arrangements. Updated customer account information and managed high-volume outbound collection calls.
Skills & Expertise
Education
- National Senior Certificate (Matric)N/A · — — 2006
- Credit Management Certificate – Levels 1 & 2Credit Blende Training
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