Dulatre

Cecille J. is a seasoned customer support and operations expert with six years of extensive experience in the Business Process Outsourcing (BPO) industry. Specializing in customer service, content moderation, and KYC verification, Cecille has worked with major companies like Concentrix and Teleperformance. At Concentrix, as an Advisor, she excelled in resolving account inquiries and moderated user-generated content, ensuring compliance with quality standards. Her role at Teleperformance involved assisting customers with digital wallet inquiries and performing compliance checks, demonstrating her proficiency in CRM systems and data management. Cecille's tenure in market research highlighted her ability to gather and verify consumer insights for business analysis. Highly skilled in Microsoft Office and Google Workspace, she is recognized for her quick adaptability to new tools in fast-paced environments. Cecille holds undergraduate studies in Technical-Vocational Teacher Education with a focus on Graphic Design from Rizal Technological University. Fluent in English and Filipino, she is well-prepared for remote work across various time zones.