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Dulce C. — Mid-Level Virtual Assistant from Philippines

Dulce C.

Mid-Level Virtual Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dulce B. is a dedicated professional with a wealth of experience in customer service, logistics support, and administrative tasks. She has honed her skills in communication and problem-solving across several industries, including finance, technology, and hospitality. During her tenure as a Customer Service Associate at Accenture Inc and Foundever, she was responsible for handling inquiries via phone, email, or chat, providing product information, processing orders, and resolving customer complaints. At Sitel, she provided technical support, actively listening to customer concerns and troubleshooting computer systems. Her role as an Executive Secretary/Admin Staff at ALRC Agrotech Corporation involved preparing reports and handling information requests. Previously, at Shakey’s Pizza, she managed both cashier and bartender duties, emphasizing customer relationship quality and precise coordination in product deliveries. Dulce's strong organizational skills and attention to detail make her poised to excel in the virtual assistant industry.

Experience

  • Customer Service Associate

    Foundever · 2023 — 2024
    Provided customer support by addressing inquiries through phone, email, or chat, delivering information about products and services, processing orders, and handling complaints. Utilized various systems and tools for researching customer issues and recorded interactions accurately.
  • Dealer Support/ Technical Support

    Sitel · 2022 — 2023
    Actively listened to customers to understand their concerns and gathered information for effective recommendations and solutions to technical problems. Installed, configured, and troubleshot computer systems, servers, and network issues while providing daily technical support services.
  • Advisor1 Customer Service Support

    Concentrix · 2020 — 2021
    Delivered customer service support and resolved routine issues related to client's products or services. Verified customer information and processed credits or refunds.
  • Executive Secretary / Admin Staff

    ALRC Agrotech Corporation · 2016 — 2019
    Provided high-level administrative support through research and preparation of statistical reports. Handled information requests and performed clerical tasks such as preparing correspondence, scheduling meetings, and arranging conference calls.
  • Cashier/ Bartender/ Delivery Coordinator

    Shakey’s Pizza · 2011 — 2012
    Greeted customers and provided information regarding products and services. Processed transactions in the cash register, including credit/debit card and check payments. Managed cash reconciliation, inventory, and ensured compliance with regulations while supporting product delivery activities.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    STI COLLEGE GLOBAL CITY · 2009 — 2010

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