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Dwayne D. — Mid-Level Logistics Project Coordinator from United Kingdom

Dwayne D.

Mid-Level Logistics Project Coordinator

United Kingdom 3-6 years
Open to offersNew to Platform
Languages
English
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About

Dwayne D. is a seasoned Project Facilitator at DPDGroup with a strong background in the logistics and transport industries. His expertise spans from managing project lifecycles to effectively supporting business changes. Dwayne plays a critical role in coordinating with various teams to manage escalations, ensuring projects meet SLA requirements, and developing comprehensive knowledge documents for team onboarding and training. He has been instrumental in implementing new systems as part of Brexit preparation and oversees communication with stakeholders and sponsors. His technical proficiency includes using Salesforce, GSuite, JIRA, and SQL. With previous roles such as IT Support Analyst and International Development Coordinator, Dwayne has a proven track record of managing IT queries, developing shipping lanes, and enhancing operational effectiveness across multiple service centers. He holds an undergraduate degree in Performance Arts from De Montfort University and is proficient in both English and Spanish.

Experience

  • Project facilitator

    DPDGroup · 2022 — Present
    Facilitated requests from project managers and portfolio managers while collaborating with 2nd and 3rd teams for escalations when necessary. Maintained workload to meet SLA requirements, developed knowledge documents for team training and onboarding, and reported progress to stakeholders.

  • IT Support Analyst

    DPDGroup · 2019 — 2022
    Resolved customer and internal IT queries promptly. Utilized SQL, macOS, Excel, Google Sheets, Salesforce, MySQL, Vonage, and Cisco to support operations effectively.

  • International development coordinator

    DPDGroup · 2018 — 2019
    Developed new international shipping and delivery lanes, leveraging tools such as Google Analytics, Excel, Google Sheets, Salesforce, MySQL, GSuite, Active Directory, and Google Workspace.

  • Real time analyst

    DPDGroup · 2015 — 2018
    Monitored contact volumes and resource allocation across four call centers. Managed absence and developed rotas according to resource needs while delivering timely reports for enhanced awareness of current volumes.

  • International customer services advisor

    DPDGroup · 2015 — 2015
    Responded to customer inquiries regarding international parcel shipments via phone and email, utilizing Google Sheets, Salesforce, GSuite, Vonage, Active Directory, and Google Workspace.

  • Operations manager

    Premier Inn · 2014 — 2015
    Progressed through multiple roles to reach the Operations Manager position within the largest hotel chain in the UK, handling various operational responsibilities in the hospitality industry.

Skills & Expertise

ExcelProject CoordinationProject ManagementExcel ExpertCustomer ServiceSupply ChainIT Project Manager

Education

  • Undergraduate Performance arts
    De Montfort University · 2003 — 2006