dyle R.
Mid-Level Customer Service and Technical Support Professional
Open to offersNew to PlatformAbout
Dyle R. is a seasoned customer service and technical support professional with over five years of comprehensive experience in various domains including retail banking, internet service, and insurance sales. At JP Morgan Chase through Teleperformance, he adeptly handled retail banking inquiries, achieving superior customer satisfaction by addressing complex issues pertaining to debit cards and online banking. In his role at Concentrix, he delivered real-time tech support for Spectrum high-speed data, focusing on modem resets and LAN/Wi-Fi troubleshooting, ensuring seamless service transitions with zero downtime. During his tenure as an outbound sales representative for Tailored Legacy, he consistently surpassed sales quotas by leveraging persuasive communication to effectively promote insurance packages. His background with Panasiatic Solutions further underscores his expertise, having guided customers through mobile activation and technical issues on iOS and Android platforms. Strong proficiency in technical troubleshooting, CRM tools, and online banking assistance highlight his solution-driven approach and capability to thrive in high-pressure situations.
Experience
CUSTOMER EXPERT 1
JP MORGAN CHASE · 2025 — 2026Delivered front-line support for retail banking customers, addressing account inquiries, transaction issues, and service requests. Managed a high volume of inbound calls while ensuring professionalism and efficiency. Resolved matters relating to debit cards, online banking access, and billing concerns. Collaborated with internal teams to escalate and resolve complex issues swiftly.TECHNICAL SUPPORT REPRESENTATIVE
SPECTRUM HIGH SPEED DATA · 2017 — 2019Provided real-time technical support for internet connectivity issues, including modem resets and LAN/Wi-Fi troubleshooting. Facilitated service transitions for clients relocating to new homes, ensuring minimal downtime. Achieved high customer satisfaction through prompt resolutions and follow-ups.OUTBOUND SALES REPRESENTATIVE
INSURANCE ACCOUNT - TAILORED LEGACY · 2016 — 2017Executed cold calls to market insurance packages to prospective clients. Utilized persuasive communication techniques to address objections and successfully close sales. Consistently met and surpassed sales quotas.CUSTOMER SERVICE REPRESENTATIVE
STRAIGHT TALK ACCOUNT - PANASIATIC SOLUTION · 2013 — 2015Activated Straight-Talk mobile devices on both iOS and Android platforms. Assisted customers with SIM card setup and resolved network and software issues. Supported users through chat, email, and phone, known for clear communication and effective problem-solving.
Skills & Expertise
Education
- National Certificate II in StewardingJohn B. Lacson Colleges Foundation – Bacolod City · 2012 — 2013
- BS Criminology – Completed 1st SemesterCentral Philippine State University – Victorias City
Interested in this professional?
Sign in as an employer to save this profile or invite dyle R. to a job.
Sign in as an employer