Dynalou M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Dynalou M. is an experienced Admin Assistant with a proven background supporting clients in the tax preparation, delivery services, property management, and virtual assistance sectors. At Concentrix Alabang, she assisted clients with tax-related inquiries, form completion, and maintained confidential records. Her role at TaskUs Cavite involved resolving customer, rider, and restaurant issues for a delivery account via email, chat, and voice channels, including managing refunds and dispute discrepancies. As a Virtual Assistant specializing in property management, she coordinated vendors, processed invoices, and handled end-to-end transitions for residential and commercial properties. Dynalou is adept at organizing workflows, proficient in CRM management, and skilled with Microsoft, Canva, and Capcut tools, consistently providing technical and creative support remotely.
Experience
VIRTUAL ASSISTANT – VENDOR COORDINATOR-TRANSITION COORDINATOR (Remote)
null · 2024 — 2026Managed coordination of third-party vendors, contractors, and service providers for both residential and commercial properties. Kept vendor records, contracts, and service documentation accurate. Reviewed vendor invoices for accuracy and oversaw approvals and payments. Conducted outbound calls to engage with vendors, particularly utility providers. Handled administrative tasks, including data entry, spreadsheets, and emails. Coordinated property transitions, including the onboarding of new properties and offboarding of current assets, while compiling and organizing essential property documentation.CUSTOMER SERVICE SUPPORT - BLENDED – Delivery Account
TaskUs Cavite · 2021 — 2024Facilitated assistance for customers, riders, and restaurant personnel regarding inquiries or issues through email, chat, and voice. Addressed discrepancies to assist restaurants with refund disputes and supported customers in obtaining refunds or resolutions for their orders.FREELANCE (ASSISTANT OF A VIRTUAL ASSISTANT)
null · 2022 — 2023Responsible for updating all CRMs utilized for lead management. Conducted cold calling for appointment scheduling as an appointment setter. Documented completed tasks daily.CUSTOMER SERVICE REPRESENTATIVE – Tax Preparation
Concentrix Alabang · 2020 — 2021Provided support to clients with tax-related inquiries, guiding them in form completion and information collection. Delivered customer service assistance regarding tax preparation services, filing procedures, documentation needs, and appointment coordination. Ensured confidentiality of client records in line with data privacy and security regulations, while managing client accounts and tracking case statuses using internal systems.
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