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Dzenan G. — Mid-Level IT Support Specialist from Bosnia & Herzegovina

Dzenan G.

Mid-Level IT Support Specialist

Bosnia & Herzegovina 2-3 years
Open to offersNew to Platform
Languages
EnglishGerman
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About

Dženan G. is a seasoned IT professional with extensive experience in various technical support roles in Bosnia and Herzegovina. He currently works as an IT Support Specialist at INVENTRY d.o.o. SARAJEVO, where he is responsible for M365 Administration, Windows Server Administration, and managing Sophos Firewall systems. Previously, he served as Head of IT at Obala Art Center, focusing on Office 365 Administration, AWS, and IT team recruiting. Dženan gained significant experience as an IT Administrator at Drogerie Markt and Procredit Bank, where he managed Azure Active Directory, handled user migration to Intune, and configured core networks. He has also completed a PHP Developer course at IT Academy and holds certifications in Identity & Access Management, Sophos Firewall, and Docker. A Bosnia native, he is fluent in Bosnian, English, and has proficient skills in German.

Experience

  • Head of IT

    Obala Art Center · 2023 — 2024
    Overseeing Office 365 Administration, AWS Administration, Exchange Administration, Eventival Administration, managing Hardware, and recruiting the IT team.
  • IT Support Specialist

    INVENTRY d.o.o. · 2023 — Present
    Responsible for M365 Administration, Windows Server Administration, Active Directory management, Sophos Firewall, and Ncentral Administration.
  • IT Administrator

    Drogerie Markt d.o.o. · 2022 — 2023
    Managed Azure Active Directory, performed migration of on-prem users to Intune, installed operating systems and application software on user machines, managed SCCM, and configured cameras on the Milestone system.
  • IT Administrator

    Procredit Bank · 2019 — 2022
    Handled management of Active Directory, GPO, File and Print servers, installation of operating systems and application software, maintained WiFi and phone systems, configured the Bank's internal portal, and maintained antivirus and antispam solutions.
  • Intern

    Procredit Bank · 2018 — 2019
    Contributed to management of Active Directory, GPO, File and Print servers, installation of operating systems and application software on user machines, maintenance of WiFi and phone systems, and configuration of the Bank's internal portal.
  • Volunteer

    Sarajevo Film Festival · 2012 — 2018
    Actively participated as a volunteer at the Sarajevo Film Festival.

Skills & Expertise

Education

  • High School
    Gymnasium Dobrinja · 2009 — 2013

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