Ean G.
Mid-Level Customer Service and Talent Sourcing Virtual Assistant
Open to offersNew to PlatformAbout
Ean H. is a seasoned professional with extensive experience in the field of customer service, virtual assistance, and talent sourcing. With a Bachelor of Science in Electrical Engineering from the Western Institute of Technology, he has developed a strong analytical foundation. His career includes a significant tenure at Upwork since 2012, where he has excelled as a Virtual Assistant, providing lead generation and recruiting support for website, mobile, and software development, leveraging his proficiency in Salesforce for CRM tasks. Ean's leadership capabilities are proven through his roles as a Team Leader at Transcom Worldwide and Panasiatic Call Centers, managing teams of customer service representatives and overseeing performance metrics. His early career at ICT Marketing Services saw him lead a robust outbound program, expanding team size and improving operations through effective Operations Management and Team Supervision. With skills in MS Office, data gathering, and both inbound and outbound telemarketing, Ean remains a reliable and committed professional.
Experience
Team Leader
Transcom Worldwide · 2012 — 2013Oversaw a team of fourteen Customer Service Representatives for a U.S. based telecommunications company. Responsible for running and compiling performance statistics (KPI’s) in spreadsheets to facilitate one-on-one coaching and team meetings, employing various company-owned customer-facing CRMs.Virtual Assistant/Lead Generation/Recruiter/Talent Sourcer
Upwork · 2012 — PresentEngaged in talent sourcing for Website, Mobile, and Software Development. Utilized Salesforce as a CRM to perform daily tasks including running and pulling reports for the Team Lead.Account Coordinator/Team Lead
Panasiatic Call Centers · 2010 — 2012Supervised a cluster of seven Inbound Customer Service Teams, prepared and delivered performance reports to management and team representatives. Coordinated with the Quality Assurance Specialist to identify agent performance opportunities, leading to targeted feedback and additional training as needed. Managed day-to-day operations and addressed HR and Payroll matters.Technical Service Representative (Inbound)
Teleperformance · 2009 — 2010Assisted customers with resolving issues related to modems, internet connections, and AV installations, as well as providing support for Adobe installations.Sr. Team Leader
ICT Marketing Services dba SYKES · 2004 — 2009Managed a new outbound program that expanded from seven to twenty teams within six months. Responsible for supervising the automated dialer and conducting daily client calls to establish campaign strategies as per client instructions. Compiled and emailed hourly reports, along with start and end of shift summaries.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringWestern Institute of Technology · 1989 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Ean G. to a job.
Sign in as an employer