Earl A.

Not specified

• Team Leader/Manager

  Concentrix · 2024 — 2026
  Served as a Virtual BPO Team Manager supporting Blue Cross Blue Shield of Florida operations. Led teams specializing in provider services, member services, and chat support while ensuring operational efficiency and customer satisfaction. Key Responsibilities & Achievements • Managed day-to-day operations of healthcare insurance support teams. • Ensured service-level agreements (SLAs) were consistently achieved. • Handled managerial escalations involving providers and members with professionalism and accuracy. • Guided and coached team members to maintain high-quality performance. • Applied Six Sigma methodologies to improve workflow efficiency. • Maintained strict HIPAA compliance standards across operations. • Fostered accountability, collaboration, and continuous improvement

• Customer Service Representative

  Concentrix · 2023 — 2024
  Worked as a Virtual BPO Service Advocate for Blue Cross Blue Shield of Florida, supporting provider services, member services, and chat support. Key Responsibilities & Achievements • Utilized the Availity platform extensively for claims and provider management. • Processed CMS 1500 and UB04 billing claims accurately and efficiently. • Verified provider information and member eligibility. • Assisted providers and members with inquiries and issue resolution. • Streamlined claim submissions to reduce errors and improve turnaround time. • Enhanced customer satisfaction through timely and accurate support. • Developed strong expertise in healthcare insurance workflows and systems.

• Teacher

  Saint William Cooperative School · 2019 — 2023
  Passionate teaching professional with over four years of experience creating engaging and student-centered learning environments. Key Responsibilities & Achievements • Designed and implemented creative learning activities. • Helped students improve academic performance and confidence. • Established positive relationships with parents, students, and colleagues. • Promoted a safe, supportive, and inspiring classroom environment. • Demonstrated strong communication and leadership abilities.

• Bachelor of Secondary Education Major in English

  Colegio de San Antonio de Padua · 2015 — 2019