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Earl M. — Mid-Level Human Resources Business Partner from Philippines

Earl M.

Mid-Level Human Resources Business Partner

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Earl Mark A. is a seasoned Human Resources Business Partner and Operations Team Lead, renowned for crafting successful strategies to maximize personnel retention and productivity. With extensive experience in innovative technology, he excels in aligning technical solutions with business objectives, having led projects from inception to completion to propel organizational growth and success. As a detail-oriented professional, Earl is adept at managing multiple tasks effectively in fast-paced environments. Currently serving as a Human Resources Supervisor at Teleperformance Philippines, he is responsible for tracking team performance, reporting KPIs, and implementing successful employee retention initiatives. Earl is recognized for streamlining HR processes and developing training programs that enhance employee engagement and retention rates. His role in analyzing employee feedback has significantly improved workplace culture and satisfaction. Throughout his career, Earl has developed strategic HR initiatives and maintained high productivity and quality rates. He holds an Associate Degree in BS Nursing from Our Lady of Fatima University and an Associate Degree in BS Biology from the University of the Philippines, Baguio.

Experience

  • Human Resources Supervisor

    Teleperformance Philippines · 2023 — Present
    Monitored team performance and communicated progress regarding various individual team-based KPIs. Shared up-to-date performance metrics with management and other HRBPs to develop strategies for improvement. Provided insights to the global team concerning the Retention Initiative for the US Region. Enhanced HR processes to reduce operational inefficiencies and elevate service delivery. Designed and rolled out training programs to boost employee engagement and retention rates. Guided HR staff in their professional development and achieved high productivity, quality, and adherence rates. Analyzed employee feedback to enhance workplace culture and satisfaction. Managed performance appraisal systems to ensure evaluations were in line with business objectives. Investigated employee grievances to facilitate fair conflict resolution. Crafted strategic HR initiatives that aligned with company goals for improved performance. Maintained a knowledge base to improve service efficiency and offered ongoing training opportunities for staff.

  • Human Resources Specialist

    Teleperformance Philippines · 2022 — 2023
    Addressed concerns of employees categorized as NCNS, Resigned, or Terminated. Engaged with former employees to clarify reasons for resignation and discuss potential winback opportunities. Assisted team members in liaising with operations and other departments to resolve their concerns.

  • Team Leader

    TaskUs Chateau Ridiculous · 2019 — 2021
    Oversaw team operations across multiple departments to guarantee efficient customer service delivery. Focused on enhancing the team's performance and ethical behavior to ensure effective service administration. Managed a team of 15 specialists to streamline workflows and boost accuracy, achieving high task completion rates which contributed to improved operational efficiency.

  • Customer Service Representative

    Taskus Chateau Ridiculous · 2018 — 2019
    Delivered excellent customer experiences across various communication channels. Handled multiple lines of business ensuring effective service delivery, including Cancellations and Reservations, General Inquiry, Emergency Queue, Trust and Safety, Turo Go, and Billing.

  • Customer Service Representative

    Telus International Philippines · 2015 — 2018
    Provided back-office support across departments by managing order creation, processing customer requests, and addressing escalated issues. Facilitated support for the door-to-door sales team by handling calls, creating contracts, and verifying customer eligibility, while ensuring accurate sales compensation data.

  • Supervisor

    Exchangelink Visa Assistance Inc · 2014 — 2015
    Managed client appointments and interview schedules with legal professionals for visa applications. Handled correspondence and managed schedules for lawyers and visa consultancy. Updated terms and conditions for visa programs to ensure compliance. Compiled reports on clients and necessary documentation and processed office expenses to support revenue initiatives. Trained new team members on customer service expectations and protocols.

  • Marketing Representative

    Exchange Connect Marketing Services · 2013 — 2014
    Created advertising materials designed specifically for small businesses in London, including flyers, tarpaulins, and business cards. Developed logos and icons for small enterprises and sports teams in the UK. Implemented targeted marketing campaigns to increase brand visibility and customer engagement. Worked with cross-functional teams to ensure marketing strategies aligned with business objectives and analyzed market trends to guide strategic decisions.

Skills & Expertise

RunwayData ScientistAmazon AdsHR and RecruitingHR Generalist

Education

  • BS Nursing (Associate Degree)
    Our Lady of Fatima University · 2009 — 2013
  • BS Biology (Associate Degree)
    University of the Philippines Baguio · 2008 — 2009