Ebenezer A.
Mid-Level Human Resources Specialist
Open to offersNew to PlatformAbout
Ebenezer A. is an experienced Human Resources professional based in Takoradi, Ghana, with over two years dedicated to HR and operations roles in the environmental sanitation and public administration sectors. At Effia-Kwesimintsim Municipal Assembly and Zoomlion companies, he managed responsibilities such as employee performance management, records maintenance, and compliance with HR policies. Ebenezer’s duties spanned supervising interviews, onboarding, and enhancing workforce communication while overseeing drivers, janitors, and service delivery in waste management operations. With field experience including customer engagement and monitoring operational efficiency at both household and corporate client sites, he demonstrates proficiency in data analysis and program management. His educational foundation includes a Bachelor of Commerce in Human Resource Management from the University of Cape Coast and ongoing membership in the Chartered Institute of Human Resource Management.
Experience
Branch Operation Officer Managing a District
Zoomlion Domestic Services Limited · 2025 — PresentOversaw the professional execution of assigned duties by Drivers and Janitors. Conducted operational field visits to Household and Corporate clients to assess performance. Maintained regular communication with primary contacts regarding client account updates. Compiled monthly activity reports for the branch.Branch Operation Officer
Zoomlion Private Services Limited · 2024 — PresentCommunicated regularly with primary contacts for updates on existing client accounts. Coordinated with the Branch Manager for necessary materials, PPEs, and safety gadgets. Implemented strategies aimed at enhancing customer retention. Participated in monitoring the payment of client services against ZL PSL invoices. Engaged in sales of the company's products and services, ensuring adherence to agreed sales growth. Conducted site visits to evaluate operational performance for Household and Corporate clients. Assisted the Branch Manager in fulfilling financial targets at designated locations. Ensured clients utilized the approved technology platform for service payments. Remained informed about legislation and best practices in waste and environmental sanitation management. Prepared monthly reports on local activities.Acting Customer Service Officer
Zoomlion Company Ltd. · 2024 — 2024Provided customers with relevant product and service information. Conducted sales of the company’s offerings at designated locations. Managed a high volume of inbound and outbound calls efficiently. Acted as the customer advocate at the assigned locations. Established strong relationships within the branch to enhance service delivery. Identified customer needs and offered suitable solutions. Recorded customer complaints and ensured they were directed to the appropriate personnel for resolution. Supported initiatives aimed at improving efficiency and managing customer interactions.Volunteer
Zoomlion Private Services Limited · 2023 — 2024Educated employees on company disciplinary policies and manuals. Acted as a liaison between lower and upper management levels. Assisted in fulfilling Customer Service Duties.Verification Officer
Electoral Commission of Ghana · 2023 — PresentFacilitated a smooth and fair verification process for voters to ensure a seamless voting experience for Assembly Members in the assigned area.Assistant Human Resources Officer NSS
Effia-Kwesimintsim Municipal Assembly · 2022 — 2023Oversaw job interviews and conducted exit surveys ensuring adherence to Human Resource best practices. Updated training processes based on feedback from associates while collaborating with legal and compliance teams. Assisted management with employee disputes and disciplinary actions. Conducted employee check-ins to evaluate workplace health and engagement. Improved workflows and job satisfaction through effective communication between managers and staff. Facilitated initiatives in employee relations, benefits administration, and performance management to address workforce needs. Coordinated the onboarding process for new hires, which included background and reference checks. Delivered engaging presentations for new employee orientation.Human Resources Assistant Intern
Effia-Kwesimintsim Municipal Assembly · 2021 — 2021Conducted new hire orientations to confirm completion of required paperwork, inputting data in the human resources database. Organized orientation schedules for new employees. Assisted in the administration of compensation, benefits, and performance management systems under supervisor direction. Prepared personnel action forms for hires and terminations. Aided in compiling employee performance review paperwork. Maintained central files by compiling employee records from various departments.
Skills & Expertise
Education
- Bachelor of Commerce: Human Resource ManagementUniversity of Cape Coast · — — 2022
- Secondary Education: Business StudiesSekondi College · — — 2017
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