Ebere M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Ebere M. is a customer-focused professional with over 5 years of experience in customer service, administration, sales, and client relationship management. Based in Lagos, Nigeria, she is certified in Google Technical Support Fundamentals from Coursera and has completed training in in-demand IT skills. Ebere has a robust background in technical support and customer success, specializing in CRM administration and lead generation. She is currently serving as a Project Management Associate Intern at Excelerate, focusing on project planning, stakeholder communication, and cross-functional collaboration. Previously, she excelled as a marketer and front desk personnel at Flowergate Nigeria Ltd., delivering excellent customer service and contributing to sales growth. Earlier, at Stantech Investment, she developed customer relationships and supported sales operations. Her expertise in workflow automation and usage of tools like HubSpot reinforces her dedication to improving customer experience and operational efficiency.
Experience
Marketer & Front Desk Personnel
Flowergate Nigeria Ltd · 2021 — 2025Provided exceptional customer service, organized appointments, supported marketing initiatives, engaged in lead generation and client follow-up, maintained customer records, and aided in driving sales growth.Sales Personnel & Cashier
Stantech Investment · 2016 — 2020Guided customers in product choices, accurately processed transactions, nurtured customer relationships, and contributed to the daily sales operations.Project Management Associate Intern
ExcelerateAssisted in project planning, managed documentation, facilitated stakeholder communication, tracked progress, and collaborated with remote cross-functional teams.
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