Ebubechukwu C.
Mid-Level Administrative Virtual Assistant
Open to offersNew to PlatformAbout
Eze E. is a dedicated administrative professional and customer support expert based in Nsukka, Enugu State, Nigeria. With over three years of cross-industry experience, he has honed his skills in client/customer communication, administrative coordination, and scheduling. Eze has demonstrated proficiency in CRM systems like HubSpot, Zendesk, and Freshdesk, excelling particularly in maintaining accurate records and driving sales conversion. His background in the financial sector at First Bank of Nigeria equipped him with the ability to handle high-volume customer inquiries and maintain a 92% Customer Satisfaction score. Eze’s experience is complemented by his role as an instructor, where he improved student performance in technical subjects, and as a secretary, where he managed critical consulting reports and client files. Holding a B.Sc. in Geoinformatics and Surveying from the University of Nigeria Nsukka, Eze is committed to utilizing his skills to enhance business growth and operational efficiency.
Experience
Customer Service & Support Representative
First Bank of Nigeria · 2024 — 2025Educated customers about various banking products and services while successfully cross-selling and upselling features. Managed a support queue and resolved over 50 complex inquiries and issues daily through digital and in-branch channels. Achieved a Customer Satisfaction (CSAT) score of 92% via empathetic service. Streamlined documentation checks to reduce errors by 15% and ensured adherence to regulatory protocols. Accurately logged, tracked, and updated all customer cases using internal systems, maintaining strict confidentiality.Teacher (NYSC)
Love Foundation Model Academy · 2023 — 2024Delivered structured lessons in Mathematics, Physics, and Computer Science, and managed student records and academic reports. Developed engaging lesson plans and mentored students, enhancing their understanding of complex subjects. Presented information clearly while applying effective knowledge transfer skills, contributing to a 25% improvement in student pass rates.Administrative Assistant & Instructor
Good-Heart Academy · 2014 — 2022Assisted management with operational tasks, contributing to improved administrative efficiency. Provided high-level support to the executive team, including calendar management and drafting correspondence. Facilitated communication among management, staff, and students, while resolving inquiries with strong problem-solving and customer service skills. Ensured all meetings were coordinated on time with accurate agendas.Secretary (Student Industrial Training)
GVG Consult · 2020 — 2020Provided administrative and secretarial support, managing front-desk tasks and organizing critical reports and client files in a timely manner. Log inquiries and ensured clear communication between clients and consultants, responding to over 20 inquiries weekly. Improved document retrieval time through organized filing systems.Network Marketer & Appointment Scheduler
C21FG · 2019 — 2020Scheduled appointments for clients, ensuring calendar accuracy and timely follow-ups. Improved client communications and lead engagement, leading to better appointment show-up rates. Conducted proactive lead generation, setting an average of 12 quality client appointments weekly and following up on 10-15 leads.Sales Representative
Hymark Enterprise · 2011 — 2014Maintained detailed sales records and customer feedback to support performance tracking. Contributed to revenue growth through effective communication and customer engagement. Developed weekly reports to track lead-to-conversion rates. Exceeded sales targets by 10% through deep client needs assessment and effective product presentations. Employed persuasive techniques to convert warm leads, maintaining customer relationships with follow-ups.
Skills & Expertise
Education
- B.Sc. Geoinformatics and SurveyingUniversity of Nigeria Nsukka · — — 2022
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