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Edden C. — Junior Customer Service Specialist from Philippines

Edden C.

Junior Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTa
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About

Edden C. is a seasoned professional in the field of customer service, bringing extensive experience from leading companies including Eperformax, FIS Global Solutions, and Teleperformance. Known for handling diverse customer interactions via phone, email, chat, and social media, Edden adeptly addresses inquiries, resolves issues, and offers proficient product and service information. During their tenure from January 2022 to April 2026, Edden demonstrated an excellent grasp of CRM systems to accurately record and manage customer interactions. In roles such as Customer Service Consultant and Associate, they expanded their customer support skills by diagnosing issues and ensuring satisfactory resolutions. Edden's proficiency in English, combined with a background in Computer Technology from the Asian College of Technology, solidifies their ability to deliver exceptional service and manage administrative tasks efficiently.

Experience

  • Customer Service Representative

    Teleperformance · 2023 — 2026
    Handled inbound calls, emails, or chat inquiries related to financial accounts, delivering accurate information on account balances, transaction history, and billing statements. Assisted customers with issues such as disputed charges, payment problems, lost/stolen cards, and account access.

  • Customer Service Associate

    FIS Global Solutions · 2022 — 2023
    Oversaw customer interactions across phone, email, chat, and social media platforms, resolving inquiries and providing product/service information. Diagnosed customer issues, offered suitable solutions, and ensured follow-up for complete resolution. Maintained accuracy in problem-solving and documented customer interactions in the CRM system.

  • Customer Service Consultant

    Eperformax · 2022 — 2022
    Managed inbound and outbound customer inquiries through phone, email, and chat while addressing questions, concerns, and requests with professionalism and empathy. Developed a comprehensive understanding of company products, services, and policies to provide precise support to customers.

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