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Eden M. — Mid-Level Virtual Assistant from Philippines

Eden M.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eden M. is a committed and detail-oriented Virtual Assistant with diverse experience across multiple domains including Real Estate Title Examination, Customer Service, and Social Media Management. She has worked with firms like ADEC/AMDATEX, where she performed comprehensive title examinations, identifying defects and resolving title issues through collaboration. In her role as an Image/Data Annotation Specialist at Appen and Remotask, she significantly contributed to AI and machine learning projects by accurately annotating and classifying image data. Additionally, her tenure at Lalamove PH honed her skills in customer support, providing assistance through phone, chat, and email. At Leancas, she enriched customer engagement by managing social media accounts and supporting sales operations. Proficient in tools such as Zendesk, HubSpot, and Salesforce, Eden utilizes her skills to efficiently manage calendar and administrative functions, consistently ensuring accuracy and compliance in all her undertakings.

Experience

  • Title Examiner - Real Estate

    ADEC/AMDATEX · 2024 — 2025
    Conducted title examination by analyzing public records and legal documents to confirm property ownership and detect title issues. Identified title defects, liens, encumbrances, and ownership discrepancies that could impact property transactions. Collaborated with internal teams to address title issues and meet turnaround time requirements.
  • Image/ Data Annotation Specialist

    APPEN · 2024 — 2024
    Evaluated and annotated image data in accordance with project guidelines to enhance the accuracy of AI and machine learning models. Completed tasks efficiently while adhering to quality standards and adjusting to project changes.
  • Customer Service Representative

    Lalamove PH · 2021 — 2023
    Provided customer support by managing inquiries and resolving delivery concerns across phone, chat, and email channels. Documented customer interactions and resolutions while ensuring accuracy and high service quality.
  • Social Media & Admin Sales Representative

    Leancas · 2021 — 2021
    Delivered administrative and sales support while overseeing social media accounts to boost customer engagement. Handled daily administrative tasks and prepared sales documents and reports.
  • Image/ Data Annotation Specialist

    Remotask · 2019 — 2021
    Supported AI and machine learning development through image classification and data processing tasks. Maintained accuracy and consistency while following project-specific labeling guidelines.
  • Customer & Technical Support

    Hinduja Global Solutions · 2017 — 2018
    Facilitated customer support via voice communication, handling inquiries and troubleshooting technical issues. Managed multiple support cases and ensured a professional customer experience.

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