Edilyn P.

Edilyn P. is a seasoned E-commerce Virtual Assistant and Customer Support Professional with over four years of experience in optimizing e-commerce operations and enhancing customer satisfaction. Proficient in managing platforms such as Shopify, Amazon, and Wayfair, she excels in order processing, inventory management, and product listing optimization. Edilyn has successfully processed more than 200 orders daily across various e-commerce platforms while maintaining an impressive 99% order accuracy, alongside handling over 100 customer inquiries daily via email, chat, and phone, enhancing customer retention through loyalty and review systems. Additionally, she has created SEO-optimized product content to boost visibility and conversions. Her administrative acumen includes CRM management with tools like Salesforce and Zendesk. Edilyn is a University of Cebu graduate with a BS in Information Technology, attaining a 3.7 GPA.