Edison M.
Mid-Level Property Management Assistant
Open to offersNew to PlatformAbout
Edison M. is an experienced professional in the property management and customer service sectors, currently serving as a Polo Assistant Manager and Community Service Agent at Prime Virtual Staffing. He specializes in administrative support, where his responsibilities include managing work order follow-ups using the CINC system, coordinating with vendors, and updating property profiles. Previously, as an Account Coordinator at Ylopo, LLC, Edison honed his skills in project coordination and data management, leveraging platforms like Zendesk, Salesforce, and Jira to enhance workflow efficiency. His tenure at EMAPTA Offshore Staffing involved providing comprehensive customer service and property management support, facilitating smooth resident transitions and maintaining accurate financial records. Edison is known for his proficiency in CRM software, such as Zendesk and Salesforce, as well as property management platforms like CINC and Buildium, which underpin his operational and administrative strengths in dynamic work environments.
Experience
Polo Assistant Manager / Community Service Agent
Prime Virtual Staffing · 2024 — PresentDelivered administrative and clerical assistance, engaging in tasks such as mailing, data entry, and updating property profiles. Oversaw work order follow-ups by engaging with vendors, keeping homeowners and managers informed, and recording updates in the CINC system. Documented meetings by recording minutes and managing the distribution of approved records through Shared Drive, CondoCerts, and WebAxis. Played a role in collections by consulting with owners, coordinating with legal representatives, and ensuring proper handling of payment records. Maintained vendor compliance, ensured the accuracy of owner databases, and managed content on WebAxis while collaborating effectively with team members.Account Coordinator
Ylopo, LLC · 2021 — 2024Administered client records and supported both internal teams and external communication platforms, ensuring data integrity. Analyzed departmental information to create management reports aiding in strategic decision-making. Evaluated operational processes and proposed enhancements for workflow efficiency. Coordinated projects and campaigns, monitored deliverables, and facilitated client onboarding and retention. Assisted in various administrative tasks, including CRM updates and scheduling, to maintain smooth account operations.Admin Support & Customer Service Specialist
EMAPTA Offshore Staffing · 2017 — 2019Managed resident transitions during move-ins and move-outs, ensuring proper documentation and smooth processes. Handled work orders and vendor interactions, while addressing maintenance requests to maintain property standards. Kept precise financial records and transaction documentation to facilitate timely reporting and budgeting. Assisted in administering leases, managing rent collections, and monitoring delinquent accounts. Acted as the main point of contact between residents and building staff to resolve daily issues efficiently.Project Coordinator
Tulay Sa Pagunlad Inc (TSPI) · 2016 — 2017Conducted workshops focused on client empowerment to advance financial literacy and promote community involvement. Negotiated vendor contracts to ensure cost-effectiveness and operational efficiency. Formulated project plans outlining scope, timelines, and deliverables. Supported sustainable initiatives by engaging in strategic planning and resource coordination. Enhanced program outcomes by aligning resources with development objectives.
Skills & Expertise
Education
- Bachelor of Science in CommerceSaint Louis University · 2003 — 2008