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EDISSON J. — Senior Hospitality Manager from Colombia

EDISSON J.

Senior Hospitality Manager

Colombia 6+ years
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About

Edison J. is a seasoned professional in the hospitality industry with over 15 years of substantial experience in hotel operations and guest services. Specializing in front office leadership, he has played pivotal roles at well-known establishments such as the Estelar Blue Hotel and Lleras Park Hotel, where he served as Front Desk Manager. Edison is adept in reservations, billing, and team supervision, consistently demonstrating his capability to enhance guest satisfaction and streamline daily operations. His tenure at Apartamentos Estelar and Holiday Inn Express further cemented his proficiency in managing complex hotel environments. Edison holds a degree in International Business Management from Institución Universitaria de Envigado and is a certified Lead Auditor through Bureau Veritas. Fluent in Spanish with intermediate English skills, he is well-equipped to cater to a diverse clientele, managing critical aspects such as night audit, sales support, and budget control with confidence and expertise.

Experience

  • Front Desk Manager

    Estelar Blue Hotel · 2017 — 2019
    Oversaw front desk operations, ensuring smooth guest check-in and checkout processes, while managing reservations and addressing guest inquiries.
  • Front Desk Manager

    Lleras Park Hotel · 2016 — 2017
    Managed the front desk team, coordinated guest services, handled billing processes, and maintained operational efficiency.
  • Front Desk Manager

    Apartamentos Estelar · 2011 — 2016
    Directed front desk operations, focusing on enhancing guest relations and managing the reservations system effectively.
  • Front Desk / Sales Rep

    Holiday Inn Express · 2009 — 2011
    Performed front desk duties alongside sales responsibilities, managing guest interactions and facilitating reservations and check-ins.
  • Night Auditor / Front Desk

    Estelar Hotels · 2008 — 2009
    Conducted night audits and provided front desk services, ensuring accurate billing and effective guest relations during nighttime operations.
  • Front Desk Clerk

    Holiday Inn Express · 2007 — 2008
    Handled front desk tasks, providing assistance with check-ins, processing transactions, and addressing guest needs.
  • Bellman / Front Desk / Audit

    Park 10 Hotel · 2004 — 2007
    Assisted guests with luggage, provided front desk support, and conducted audits to ensure accurate records.

Skills & Expertise

Education

  • International Business Management
    Institución Universitaria de Envigado · — — 2017
  • Lead Auditor
    Bureau Veritas · — — 2015
  • English Studies
    Institution not specified

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