Edna J.

Edreyan S. is a dedicated and resourceful customer support professional with extensive experience in client relations, technical assistance, logistics operations, and freelance data annotation. Most recently, he served as a Senior International/Local Travel & Airlines Consultant at Concentrix, where he expertly managed complex ticketing, reservations, and refunds for a global airline account, ensuring first-contact resolution and coordinating with airport leads for smoother logistics. Prior to this, he was a Customer Service Representative at Ubiquity Global Solutions, handling logistics for Roadie in collaboration with UPS and Amazon, delivering high-quality support via phone, email, and chat. His technical prowess extends to data annotation for machine learning projects, utilizing Atlas Capture and Alligner. Proficient in English, Hiligaynon, and Tagalog, Edreyan graduated with a Bachelor of Science in Tourism from Taguig City University, bringing strong skills in logistics, operations, and customer service to every role.