Edner N.
Mid-Level E-commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Edner N. is an accomplished Customer Service and Administrative Professional with over four years of multifaceted experience spanning the healthcare, financial services, e-commerce, and technical support industries. Proficient in platforms such as CRM, Microsoft Office, and Google Workspace, Edner effectively manages customer interactions via phone, email, and chat, ensuring confidentiality and accuracy. With a strong background in appointment scheduling, data entry, and technical troubleshooting, Edner has developed exceptional skills in resolving complex inquiries with professionalism and empathy. His tenure includes roles as a Customer Service Representative, Administrative Assistant, and Health Insurance Customer Support, among others. Currently, he excels in managing e-commerce operations and technical support issues for Mago Store. He is fluent in English, French, and Haitian Creole, facilitating effective communication across diverse client bases. Edner is pursuing a Bachelor of Business Administration, further enhancing his expertise in business management and marketing.
Experience
Extended Warranty Support
Company not specified · 2025 — 2026Processed warranty claims and coordinated necessary repair services. Communicated with service providers and customers regarding claim statuses, maintaining detailed records and achieving timely resolution of claims.E-commerce Customer Support Associate
Mago Store · 2026 — PresentManaged customer orders, returns, refunds, and shipping updates while maintaining accurate inventory records. Ensured product listings were up to date and resolved issues related to the marketplace, providing responsive support through email, chat, and phone.Financial Services Representative
Latinos at Group · 2024 — 2025Assisted customers in completing personal loan applications and ensuring proper documentation. Verified customer information to maintain regulatory compliance, providing clear explanations of financial products to enhance customer understanding and satisfaction.Interpreter
Defrilex · 2025 — PresentProvided real-time interpretation services between English and Haitian Creole during phone and video conversations. Facilitated clear communication for clients and service providers while maintaining confidentiality and adhering to professional ethics. Worked across healthcare, customer service, legal, and business communications.Health Insurance Customer Support
JC Solution · 2022 — 2024Guided members through enrollment processes, benefits explanations, claims assistance, and eligibility inquiries. Scheduled appointments while adhering to HIPAA compliance. Resolved complex insurance questions with empathy and professionalism, collaborating closely with providers and internal teams to ensure timely case resolution.Administrative & Virtual Assistant
Company not specified · 2021 — 2022Managed executive calendars and scheduled meetings, coordinated travel arrangements, and organized confidential files. Conducted precise data entry, internet research, report preparation, and email management. Utilized Microsoft Office and Google Workspace to create professional documents.Customer Service Representative
Company not specified · 2019 — 2021Handled a high volume of inbound and outbound calls while ensuring customer satisfaction. Efficiently resolved complaints and documented interactions in CRM systems. Provided education on products and services while consistently meeting quality and productivity standards.Technical Support Specialist
Company not specifiedDiagnosed hardware and software issues remotely and provided guidance to users through troubleshooting steps. Escalated complex cases as needed and documented technical resolutions.
Skills & Expertise
Education
- Bachelor of Business Administration (In Progress)University of the People
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