Eduardo A.
Mid-Level IT Infrastructure Specialist
Open to offersNew to PlatformAbout
Eduardo S., based in Guayaquil, Ecuador, is a skilled Software Engineer and IT Infrastructure Specialist with a proven track record in large organization environments. His expertise lies in managing complex server environments and cybersecurity protocols, particularly with Fortinet solutions. Eduardo has a strong command of network security and infrastructure performance monitoring utilizing tools like Zabbix. He has successfully configured and monitored firewall rules and managed Active Directory settings, including user permissions and group policies. At Corporación Favorita C. A., Eduardo improved CRM workflows and provided crucial administrative support for corporate sales operations while maintaining accurate sales data within Salesforce. His experience includes administering enterprise backup solutions and ensuring data recovery integrity. Eduardo's education in Software Engineering from Universidad Tecnológica Ecotec underpins his technical capabilities, further bolstered by certifications such as NSE 1 and SD-Branch from Fortinet. His experiential depth is complemented by technical fluency in both Spanish and English.
Experience
IT Assistant
Corporación Favorita C. A. · 2023 — 2024Configured and monitored Fortinet firewall rules and security policies, while managing FortiClient deployment. Administered Active Directory, overseeing user permissions and group policies alongside DHCP/DNS configurations. Implemented network services including Pfsense (OpenVPN), Radius, and FreeNAS storage. Resolved high-level technical incidents (Tier 2/3) and maintained the GLPI ticketing platform.Infrastructure & Support
Global Hitss · 2023 — 2023Optimized CRM workflows through the management and updating of corporate client data within Salesforce. Facilitated communication between technical teams and corporate clients by conducting professional email follow-ups and direct calls. Provided high-level administrative support to account managers, ensuring precision in sales data and client records. Assisted in migrating and maintaining commercial databases for improved lead tracking.Corporate Sales Operations Assistant
Claro Ecuador · 2023 — 2023Streamlined processes by managing corporate client data updates, contributing to the improvement of CRM workflows. Maintained accuracy in sales data and client records, providing essential administrative support to account managers.TIC Technician
IESS (Instituto Ecuatoriano de Seguridad Social) · 2018 — 2018Delivered on-site technical assistance to both medical staff and administrative personnel. Performed hardware maintenance and repairs for computers and printing equipment. Managed user credentials and handled password resets within the AS/400 environment.
Skills & Expertise
Education
- Bachelor of Science in Software EngineeringUniversidad Tecnológica Ecotec · 2019 — 2025
- High School Diploma: Systems Administration TechnicianAcademia Naval Almirante Illingworth · 2013 — 2019
- Elementary EducationEscuela América Unida · 2006 — 2013
Interested in this professional?
Sign in as an employer to save this profile or invite Eduardo A. to a job.
Sign in as an employer