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Edward M. — Senior Amazon SEO Specialist from Philippines

Edward M.

Senior Amazon SEO Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Edward T. is a results-driven professional with over 20 years of experience in customer service, sales, retail operations, team leadership, business management, and e-commerce. As both a business owner and former customer service consultant, he has honed analytical skills, communication abilities, and problem-solving capabilities while consistently delivering exceptional customer experiences. Throughout his career, Edward has developed expertise in Amazon PPC campaign management and Amazon SEO, including keyword research, campaign optimization, and performance reporting, which enhance visibility and profitability. As the owner of Q Bar Restaurant & Bar in the Philippines, he addresses customer inquiries and resolves concerns. At KMC Solutions, he focused on non-voice social media, providing solutions and maintaining a customer-focused mindset. His tenure at Max Electronics Landmark Group involved enhancing team productivity and developing management training programs. Edward thrives in fast-paced, remote environments and is dedicated to driving business growth through data-driven decision-making and operational excellence.

Experience

  • Non-Voice Social Media Specialist

    KMC Solutions · 2021 — 2023
    Handled customer inquiries related to Fibre broadband, mobile lines, and cable TV subscriptions, offering solutions based on company protocol. Actively contributed to a supportive team atmosphere with a customer-focused approach.
  • Owner

    Q Bar Restaurant & Bar · 2022 — Present
    Responded to customer inquiries regarding services including Fibre broadband, mobile lines, and cable TV subscriptions. Provided solutions aligned with company policy while maintaining a collaborative team environment.
  • Consultant

    Starhub Pte Ltd · 2010 — 2020
    Educated customers on new products, explaining their benefits and functionalities. Adhered to company procedures and facilitated training for new recruits while promptly addressing customer queries.
  • I.T. Department Supervisor

    Max Electronics Landmark Group · 2006 — 2010
    Monitored and assessed staff performance, enhancing productivity through collaborative skills. Implemented training programs for sales and troubleshooting, while developing strategic business plans.
  • Roving Merchandiser / Supervisor

    Hewlett Packard Philippines · 2003 — 2006
    Oversaw sales performance and merchandising, updating retail partners on promotions. Trained new promoters on technical features and troubleshooting, focusing on area development.
  • Project Coordinator

    Publicis Spark Inc. · 2002 — 2003
    Managed events including sampling and selling, while developing training programs for promoters. Evaluated work productivity and communicated with clients regarding updates and concerns.
  • Project Coordinator

    Nestle Phil, RTD Dept. · 2001 — 2002
    Supervised refillers and merchandisers, monitoring product availability and project progress to drive sales of RTD products.

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