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Edward M. — Mid-Level Retail and Customer Service Specialist from South Africa

Edward M.

Mid-Level Retail and Customer Service Specialist

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Edward M. is a seasoned retail and customer service professional hailing from Hazyview, South Africa, with a robust track record spanning over four years. His experience encompasses diverse roles in retail sales, cashier operations, and hospitality sectors where he honed skills in delivering excellent customer experiences and managing high-volume transactions with precision. At Cashbuild South Africa PTY LTD, Edward adeptly handled customer transactions and resolved disputes, contributing to service quality improvements during peak times. His tenure as an Assistant Waiter at Magnolia Restaurant further solidified his ability in managing multi-table service efficiently. Edward's role as Shop Assistant at Ackermans involved maintaining engaging visual merchandising and supporting stock control. His proficiency in POS systems, cash handling, and complaint resolution underscores his competence in retail operations. Skilled in virtual support, he seeks remote customer service roles across Europe and international markets, leveraging his communication expertise and adaptability to fast-paced environments.

Experience

  • Cashier

    Cashbuild South Africa PTY LTD · 2022 — Present
    Accurately processed customer transactions while ensuring no cash shortages occurred during shifts. Provided professional customer support and effectively resolved disputes. Handled high customer volumes during peak trading times, maintaining service quality. Worked alongside team members to enhance checkout efficiency and improve customer satisfaction.
  • Assistant Waiter

    Magnolia Restaurant · 2018 — 2020
    Delivered customer service in a fast-paced hospitality setting, managing multiple tables at once to ensure timely and accurate service. Anticipated guest needs while upholding high standards of customer satisfaction. Collaborated with kitchen and front-of-house staff to promote smooth operational flow.
  • Shop Assistant

    Ackermans · 2016 — 2018
    Provided professional assistance to customers with product selection and inquiries. Maintained visually appealing merchandising displays to enhance customer engagement. Supported stock control initiatives to ensure shelves were well-organized and adequately stocked. Fostered positive relationships with customers through attentive service and effective communication.

Skills & Expertise

Education

  • Mechanical Engineering Certificate N1
    Nkangala TVET College · — — 2021
  • Mechanical Engineering Certificate N2
    Nkangala TVET College · — — 2021

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