Edwin K.

Edwin K. is a seasoned support professional with 7 years of experience in non-voice technical support, specifically live chat, and he possesses a solid background in Electronics and Communication Engineering. He excelled as a Chat Support Specialist for Sutherland Global Services, where he skillfully managed AT&T technician support operations. His role involved reviewing and classifying account change requests and resolving connectivity service interruptions using methodical troubleshooting processes. Noted for his precision, Edwin consistently maintained accuracy in high-volume, repetitive tasks and ensured meticulous case documentation in CRM systems, demonstrating strong English communication skills. Currently, he is expanding his proficiency by engaging in image-based data annotation and labeling workflows. With reliable technological tools and a home-based setup, Edwin seeks remote opportunities that leverage his structured tagging capabilities.