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Edzhen M. — Mid-Level Front Office Manager from Philippines

Edzhen M.

Mid-Level Front Office Manager

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Edzhen Mae V. is a seasoned professional in the hospitality industry, holding a Bachelor of Science in Hotel and Restaurant Management from Bohol Northern Star College and a Bachelor of Science in Tourism Management from the University of Bohol. At ANESRAD INN, she excelled as the Front Office Head, where she adeptly greeted and assisted guests, answered phone calls, and managed reservations. Her role encompassed recruitment, onboarding, training, and maintaining organizational efficiency by coordinating meetings and handling bookkeeping tasks. Moreover, she deftly engaged in marketing through social media. Prior to this, she was an Enumerator at the Philippine Statistics Authority, collecting essential data for the national census. Her on-the-job training as a Housekeeping Attendant further honed her customer service acumen in various settings. Edzhen possesses several certifications, including NC II in Front Office Services, Food and Beverage Services, Cookery, and Housekeeping, demonstrating her comprehensive competencies in service-oriented environments.

Experience

  • Front Office Head

    ANESRAD INN · 2025 — 2026
    Provided a warm welcome and guidance to guests, managed incoming phone calls and directed them as needed, scheduled appointments, and handled reservations. Responded to inquiries by offering information to guests and callers. Maintained an organized receiving area. Responsible for recruitment, screening, and hiring of staff, conducting orientation, and implementing training programs. Performed additional tasks including basic bookkeeping, inventory coordination, social media marketing, and procurement of materials and equipment.
  • Enumerator

    Philippine Statistics Authority · 2020 — 2020
    Gathered data by conducting confidential interviews with respondents at specific households for the Census. Required skills included navigation, customer service, and technology proficiency.
  • Housekeeping Attendant (on-the-job training)

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    Performed various customer support and service tasks in settings such as hotels and dining establishments. Assisted clients, provided information, and ensured orderly operations.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    Bohol Northern Star College · — — 2020
  • Bachelor of Science in Tourism Management
    University of Bohol · — — 2015

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